Job Details

Description

Reporting to the Lead Technical Specialist, the IT System Administrator will support and maintain IT systems across multiple sites, including workstations, servers, network equipment, software, and hardware. This role is critical in ensuring the reliability and performance of our technology systems, supporting production efficiency and minimizing downtime.

Responsibilities

• Perform installation, configuration, and maintenance of servers, network devices, and other IT infrastructure components.
• Monitor network performance, ensuring reliable connectivity across facilities.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Manage and audit security measures to protect sensitive data and ensure compliance with industry standards.
• Work closely with global IT, factory operations, and engineering teams to address IT needs and support technology integration.
• Maintain accurate records of IT assets, configurations, and procedures.
• Other duties as assigned.

Qualifications and Experience

• Bachelors degree in IT administration or equivalent experience, including administration of Active Directory, e-mail systems, servers, and workstations.
• Experience in a manufacturing environment is preferred.
• 5+ years information technology support role.
• 3+ years troubleshooting of network equipment, including Wireless APs, switches, routers, and firewalls. Understanding of VLANs, SDWAN, and subnetting.
• Experience with Google Workspaces Administration is recommended, including user administration, Gmail, Google Drive, Google Cloud Sync, LDAP, and endpoint management.
• Basic understanding of security concepts and global data compliance regulations (HIPAA, GDPR, SOX, etc.)
• Ability to work independently with minimal supervision.
• Excellent teamwork skills with proven ability to collaborate across multiple cross?functional teams and sites.
• Excellent verbal and written communication skills. Proven ability to adhere to and contribute to SOPs, training documentation, and other forms of official documentation.
• Safety sensitive position requiring ability to stand / walk for extended periods of time and lift / carry up to 50lbs.
• Some travel may be required to other facilities, including outside the US.

Salary & Benefits

• The salary for this position is $68,000 $89,000. Salary will be commensurate with education and experience.
• Our group benefits package, which has no waiting period, includes extended health and dental benefits, in addition to a Health Care Spending Account and a fitness allowance.
• 401(k) retirement savings plan

Application Process

We look forward to receiving your resume with a cover letter by email to ...@mercerint.com. Please include your name and the job title you are applying for in the subject line. The competition will remain open until we find the right candidate to join our team. Please note that relocation assistance will not be available.

We thank all applicants for considering a career with us, however, only those selected for an interview will be contacted. For more information, please visit our website : www.mercerint.com.