Job Details

Position: AWS & Amazon Connect Technical Specialist/Developer

Location: Remote (Candidates from the EST are preferred)

Duration: Long Term

Job Description

Seeking a technical specialist with hands‑on experience configuring and optimizing Amazon Connect for a banking contact center. Responsible for setting up contact flows, integrations, security, and troubleshooting.

Responsibilities

• Security: IAM, KMS, SCM, VPC, Banking Security Governance
• Deploy and configure Amazon Connect instances
• Develop contact flows, IVR scripts, and routing logic
• Integrate with banking systems (CRM, authentication, databases)
• Implement security best practices (IAM, KMS, VPC)
• Troubleshoot and optimize performance

Skills

• Amazon Connect
• AWS
• Scripting
• Security
• Banking standards

GenAI tools – AWS Bedrock

Qualifications

• Hands‑on experience with Amazon Connect deployment, scripting, and integrations.
• Strong understanding of AWS cloud security and compliance standards in banking.
• Familiarity with contact center best practices and IVR development.
• AWS certifications are preferred.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting