Job Details

Extend a professional and welcoming greeting to every customer immediately - Verify all customer information including email and cell phone with every customer - Gather all necessary vehicle information correctly and record accurately - Identify customers primary concern and accurately document everything needed to ensure vehicle will be fixed right the first time - Write a detailed repair order for each customer given their needs - Perform visual walk around of the vehicle making any note of vehicle condition - Work with and assist automotive technicians on repair orders - Create and maintain great customer relationships that foster repeat and referral business - Perform clear and consistent communication with every customer - Handle all customer concerns immediately with a fair resolution for the customer and the dealership - Maintain a high level of customer satisfaction scores - Give fair and competitive price quotes along with detailed documentation - Follow all factory guidelines...Service Advisor, Advisor, Automotive, Vehicle, Customer