Job Details

Customer Success Manager

Position Overview

We are seeking a Customer Success Manager (CSM) to join our growing team in APAC. The CSM will serve as a strategic partner to our clients, ensuring they derive maximum value from our Validus platform. This role is focused on building long-term customer relationships, driving adoption, and proactively identifying opportunities for expansion and optimization.

Responsibilities

• Act as the primary point of contact for customers, fostering strong relationships to drive satisfaction, retention, and advocacy
• Guide clients through onboarding and implementation, ensuring seamless adoption and success with the Validus platform
• Partner with customers to understand their business needs and proactively recommend solutions to maximize value
• Conduct regular check-ins, business reviews, and training sessions to ensure continued engagement and product utilization
• Collaborate with internal teams (Sales, Product, and Engineering) to escalate customer feedback, resolve issues, and drive product improvements
• Analyze customer usage data and trends to identify expansion opportunities, upsell/cross-sell potential, and risks of churn
• Educate customers on industry trends, regulatory requirements, and best practices to optimize their use of Validus
• Serve as the customer's advocate within Eventus, ensuring their voices are heard and their needs are met
• Represent Eventus at industry events, conferences, and customer meetings to strengthen relationships and promote our solutions

Required Qualifications

• 3+ years' experience in capital markets at a bank, exchange, brokerage or similar or at a fintech supporting these clients
• Demonstrated knowledge across multiple financial asset classes (equities, fixed income, commodities, futures, FX, or digital assets)
• Ideally regionally located near financial market centers

Qualifications

• Proven experience in Customer Success, Account Management, or Client Services within a SaaS, fintech, or financial services company
• Strong knowledge of capital markets, trade surveillance, and regulatory compliance is highly preferred
• Excellent interpersonal and communication skills, with the ability to engage with stakeholders at all levels
• Ability to manage multiple accounts, prioritize tasks, and work in a fast-paced, high-growth environment
• Analytical mindset with experience using data-driven insights to drive customer engagement and success
• Familiarity with APIs, system integrations, and troubleshooting methodologies is a plus
• Experience working within the region applying for and understanding of local financial market regulations preferred
• Willingness to travel occasionally for customer meetings and industry events

Benefits & Perks

• Fully Remote Company
• Competitive Compensation
• Stock Options
• Health, Dental, Vision & Disability Coverage
• Unlimited PTO
• Flexibility