Job Details

Patient Access Representative Remote

Are you passionate about delivering exceptional service and helping patients access the care they need? We're looking for a Patient Access Representative to join our dynamic inbound appointing and messaging center. This is a remote opportunity for candidates residing in Washington or Idaho. Must be within 60 miles of Renton, Spokane, Capitol Hill, Bellevue, or Tacoma.

What You'll Do

• Scheduling appointments and managing provider templates in EPIC
• Answering inbound calls and routing messages to care teams
• Processing referrals and verifying patient demographics and insurance coverage
• Maintaining accurate appointment schedules and supporting specialty care services

Why You'll Love This Role

• Impactful Work: Help patients access critical care services quickly and efficiently
• Remote Flexibility: Work from the comfort of your home while supporting a collaborative team
• Comprehensive Training: We provide all equipment and training to set you up for success

What We're Looking For

• Experience: 2+ years of high-end customer service (hospitality or retail preferred)
• 1+ year in a call center environment
• Bonus: Experience in a medical office or patient access role
• Skills: Excellent communication and problem-solving abilities
• Ability to adapt quickly and manage stress effectively
• Computer savvy and comfortable with multiple systems
• Education: High School Diploma or GED required

Technical & Workspace Requirements

• Reliable internet: 20 Mbps download / 810 Mbps upload (wired connection required)
• Quiet, private workspace to protect patient health information (PHI)
• Must reside in Washington or Idaho during employment
• Client provides all necessary equipment (computer, monitors, headset, webcam)

Additional Details

• Entry-Level Opportunity with room to grow
• Candidates must demonstrate strong critical thinking and communication skills during interviews
• Consistent attendance required during the first 3 months

Ready to make a difference? Apply today and help us deliver world-class care to our patients!

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location

This is a Contract position based out of Spokane, WA. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Application Deadline

This position is anticipated to close on Nov 21, 2025.