Job Details

About Altior Healthcare: Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500 dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you'll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.

We are seeking a dedicated Intake & Discharge Coordinator to oversee and coordinate all clinical intakes and discharges for adolescents entering or transitioning from our residential program. This role ensures a smooth, supportive, and professional experience for clients and their families from the first point of contact to the completion of care.

The ideal candidate thrives in a fast-paced environment, communicates effectively with multidisciplinary teams, and demonstrates compassion, professionalism, and strong organizational skills.

Intake Duties

• Coordinate with the Admissions and Clinical teams to facilitate all admissions and discharges from start to finish.
• Conduct intake assessments and ensure all required paperwork is completed.
• Introduce clients to the milieu, assist with belongings, and manage all intake-related needs
• Facilitate location tours, phone assessments, and other admissions tasks as needed.
• Participate in onboarding training for new staff related to intake and discharge processes.
• Maintain accurate chart audits and uphold the agency's philosophy and standards.

• Coordinate all aspects of the discharge process between clinical and admissions teams.
• Ensure all items and documentation are returned to clients and families.
• Confirm all discharge paperwork is complete and compliant.

• Maintain effective communication with clients, families, referral sources, and internal teams.
• Attend staff meetings, treatment team meetings, trainings, and workshops.
• Assist with outcomes research by gathering feedback and assessments.
• Maintain professionalism in appearance, communication, and behavior at all times.

• Bachelor's degree in a related field (or equivalent combination of education and experience).

• Minimum 2 years in residential or facilities management/supervision (preferred).
• Experience in residential or behavioral healthcare settings (preferred)
• At least 1 year of experience working with youth and families.