Job Details

A Crew Leader supports a team of employees to ensure they complete their job tasks appropriately and in a timely manner. Job duties vary by industry and business needs, your primary responsibilities are to support, train, and guide the sales force to achieve production on assigned branches.

The Company may consider integrating a Crew Leader when there are 3 or more branches in a city or cities, when the Area Manager does not reside locally.

This position will cover this cities and states:

Seattle, Washington

Kent, Washington

Tacoma, Washington

Portland, Oregon

Minimum experience and requirements:

• High School Diploma or GED.
• Cash handling experience with a focus on customer service and services such as banking or money remittances.
• Working knowledge of customer service concepts and practices.
• Document presentation and management in an administrative support role.
• Strong verbal and written communication skills for constant interaction with potential clients via in-person approach, or by phone.
• Ability to analyze customer needs and make recommendations for quality products
• Ability to maintain confidentiality of client information.
• Ability to maintain confidentiality of client information.
• Must speak, read, and write Spanish and English fluently.
• To perform this job successfully, an individual should have strong computer skills (Microsoft Office, Excel pivot table, Outlook, and internet) and must be able to learn other computer programs as required.

KEY COMPETENCIES:

You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies:

• Passion to provide outstanding customer service.
• Ability to analyze customer needs, advise about rates, & make recommendations.
• Ability to gather key information to find solutions for our customers.
• Maintains confidentiality of customer information.
• Ability to manage large amounts of cash transactions.
• Maintains a clean and organized work environment.
• Maintains and applies current procedural knowledge for compliance guideline standards.
• Other tasks as assigned by management.
• Strong verbal & written communication skills for constant interaction with customers in person or by phone.

Work Demands

• Office Environment.

• Open sales floor or a supermarket customer service booth.

• The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations will be at a moderate level.

• The company will assign you a vehicle based on the distance traveled between branches, and it will be subject to analysis, discretion, and approval.

PRIMARY RESPONSIBILITIES:

• Following and promoting the company values: excellence, integrity, and growth.

• Responsible for a certain percentage of the time working -filling in as a Sales Associate as needed, and the rest of the time will be to support training and other activities assigned in other branches (Refer to the Sales Associate Job Description).

• Support manager in coaching of Sales Associates, Senior Sales Associate and Lead for company sales, services, and cross training on site.

• Assess, coach and reinforce continuous collaborative relationships with employees and clients.

• Help establish and reinforce continuous collaborative communication between departments.

• Demonstrate excellent customer service to attract and retain both employees and clients.

• Help manager administer in the respective branches the full range of company products and services.

• Assist manager in overseeing guidance for Sales Associates, Senior Sales Associate and Lead with conflict resolution procedures.

• Formulate and implement continuous interaction methods with Sales Associates, Senior Sales Associate and Lead to determine customer needs and interests are met.

• Build a good relationship with existing potential customer base to encourage customers to use products and services.

• Hand highly confidential information for customer records.

• Advise the Area Manager on Sales Associate schedule, maintenance, and changes.

• Compile and manage document filing and management.

• Solicits new or existing customers through inbound and outbound calls and marketing campaigns.

• Visit to multiple company branches required.

• Looking for expansion opportunities may be required.

• Identify and recommend additional company products and services that meet customer needs, cross-selling focused on meeting goals. Use available company materials (flyers or prizes) to promote and offer the company's products.

• Support company marketing initiatives when required, such as distributing flyers, sharing promotional materials with customers, or assisting with in-store and out-of-store campaigns, always ensuring professionalism and alignment with company branding.

• Other duties as assigned. The physical demands described here are representative of those that must met by an employee to successfully perform the essential functions of this job

Physical Demands

• . Frequent sitting and operating of computers, phone, calculator.

• Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time).

• Observing, listening, and talking to customers and coworkers (70% of the time)

• Sitting: 80% of the time.

• Standing/Walking: 1% to 20% of the time)

• Inclined/Bending: 1% to 20% of the time)

• Standing and/or carrying things up to 20 lbs. (1% to 5% of the time)

• Pushing/Pulling up to 20 lbs. (1% to 5% of the time)

• Extended sitting hours.

• Observing and listening.

• Cleaning and organizing as needed.

• Driving long distances to supervise area stores. Travel extensively by car, exposed to weather conditions.

Capture data: 20% to 35 of the time.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.