Job Details

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative

Mercy Hospital Washington
901 E 5th Street
Washington, MO 63090

Schedule: Full-time, 40 hours/week
Hours: M-F hours vary from 7am-6pm

Why You'll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage - Medical, dental, and vision through United Healthcare
• Generous PTO - Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave - Supporting you and your growing family
• 401(k) with Employer Match - Invest in your future with confidence
• Tuition Reimbursement - Up to $2,000/year for continuing education
• Dependent Care FSA Contribution - $100/month for eligible participants
• Paid Volunteer Time - Give back to your community while on the clock
• Free Parking - Convenience that saves you time and money
• Career Growth Opportunities - Advance your skills and grow within Mercy

Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.