Job Details

Director-Human Resources Operations

Eastern Washington University, a comprehensive public university with over 10,000 students, invites applications for the Director-Human Resources Operations. The position is located on‑campus full‑time and is open until recruitment is closed, with screening beginning on 19 January 2026.

About Eastern Washington University

EWU is a regional, polytechnic institution recognized for hands‑on learning that leads to in‑demand careers. The 300‑acre main campus in Cheney and satellite locations in Spokane and Riverpoint serve a community of 12,000 residents. EWU offers bachelor's, master's, and applied doctorate programs in over 100 fields. The university is a 2024 College of Distinction and was named one of Money magazine's Best Colleges in America 2024.

Job Summary

The Director of Human Resources Operations provides strategic leadership and operational oversight for the HR department, focusing on process improvement, workflow optimization, and efficiency across all HR functions. The incumbent leads transformational change, shifting HR operations from task‑driven processes to a customer‑service centered model that emphasizes responsiveness, consistency, and service excellence. The role requires a proven record of successful organizational transformation within HR and deep expertise in core HR functions, including recruitment, classification, compensation, and employee relations. The position supports institutional goals and the needs of faculty, staff, and leadership.

Benefits

Salary range: $104,985 minimum to $122,004 maximum, based on education, experience, and skills. Benefits include health and disability insurance, retirement, 12 paid holidays, vacation and sick leave accruals, tuition waiver for employees and eligible family members, discounted EWU sports tickets, campus fitness facilities, and STA bus transportation. For additional insurance details, visit .

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Minimum of 5 years of experience in human resources or similar service.
• Demonstrated success in improving service strategies or workforce planning initiatives.
• Proven experience with process improvement methodologies and change management practices.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities and work collaboratively across diverse teams.
• Demonstrated ability to apply a responsive and flexible approach that supports the needs of students, faculty, staff, and the public.

Preferred Qualifications

• Master's degree in Human Resources, Organizational Development, Communication, or a related field.
• Experience in higher education, government, or other large complex organizations.
• Project Management Professional (PMP) certification or equivalent training.
• Proficiency in HR systems and data analytics platforms (e.g., Banner, Workday, PeopleSoft, Tableau).

Other Skills and Abilities

No additional skills listed.

Job Duties

Process Improvement & Systems Optimization

• Workflow Enhancements: Identify and lead continuous improvement projects within HR services, specifically in recruitment, onboarding, and overall administrative processes.
• Process Mapping & Redesign: Document, assess, and redesign existing processes to increase efficiency and service delivery.
• Systems Collaboration: Partner with IT and HRIS teams to optimize system functionality, reporting tools, and user self‑service capabilities.
• Operational Excellence: Drive initiatives that ensure HR processes are compliant, standardized, and user‑friendly.

Project Leadership & Stakeholder Engagement

• Project Management: Lead cross‑functional HR projects from planning to implementation, ensuring timelines, deliverables, and budget adherence.
• Strategic Advising: Act as a strategic partner to university and HR leadership, offering guidance on change management and talent development initiatives.
• Communication: Organize and lead project meetings, facilitate stakeholder input, and maintain transparent communication on project progress and outcomes.
• Reporting & Evaluation: Regularly track project milestones and provide updates to leadership, assessing project effectiveness and areas for future improvement.

Recruitment Processes

• Lead initiatives to refine job posting, candidate screening, and onboarding procedures.
• Work with HR and department leaders to assess hiring needs and develop targeted recruitment plans to attract diverse and high‑quality talent.
• Monitor hiring metrics (e.g., time‑to‑fill, source effectiveness, candidate experience) and implement data‑driven improvements.
• Collaborate with marketing and communications to boost the visibility and attractiveness of job opportunities.

Strategic Partnerships

• Work with HR and department leaders to assess hiring needs and develop targeted recruitment plans.

Data Analysis

• Monitor hiring metrics (e.g., time‑to‑fill, source effectiveness, candidate experience) and implement data‑driven improvements.

Employer Branding

• Collaborate with marketing and communications to boost the visibility and attractiveness of job opportunities.

Workforce Planning and Organizational Design

• Support long‑term workforce planning by analyzing turnover, retirement trends, and labor market dynamics.
• Coordinate workforce analyses to ensure that staffing levels and organizational design align with budget constraints and strategic objectives.
• Develop and implement frameworks to assist departments in making data‑informed staffing decisions and managing talent pipelines.
• Engage with leadership on organizational design discussions and related change initiatives.

Conditions of Employment

• Involvement in receipt of or accountability for university funds or other items of value, and unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16.
• Offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
• All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

Special Instructions to Applicants

Submit application materials through the online application portal. If unable to submit through the portal, contact Human Resources Services at (509) 359‑2381. To apply, visit

Posting Date

12/22/2025

Closing Date

Screening to Begin: 01/19/2026

Application Acceptance

Applications open and accepted until recruitment is closed. A three‑day notice will be provided prior to closure of recruitment. All materials will be held in strict confidence; references will not be contacted until candidates have been notified.

EEO Statement

EWU is a committed inclusive university that encourages applicants of all backgrounds to apply.