Job Details

SUMMARY

The Dock Hand - Fuel Dock, Houseboats, and Ships Store, is responsible for assisting with all marina services offered, quality control, and cash handling procedures; assists with quarterly inventory, assists with moorage reservations, maintains a clean and safe dock area, assists boaters with fueling, pump outs and secures guests' boats. Conducts small boat and equipment rental Check In/Out and Orientation. Cleaning small boats as well as operating boats around the marina.

DESCRIPTION

Title: Two Rivers Resort Dockhand

Work Schedule: Seasonal/Non-Exempt. Scheduled 40 hours per week; flexible shifts required (all days of the week and hours, holiday, and special events). Work schedule is contingent and determined by business needs.

Reports to: Two Rivers Marina Dockmaster or other marina management.

Location: Two Rivers Resort Davenport, WA

MISSION

Our mission is to develop and engage in businesses that create sustainable economic development & employment opportunities for the Spokane Tribe. Engaging and supporting the local communities and Enterprise staff through business operations and outreach programs.

KEY ROLES and RESPONSIBILITIES

• Assisting all boats docking and undocking in unfavorable wind and current situations.
• Securing water and electrical supply to boats as required. Check dock lines and utility supplies as necessary during changing weather conditions.
• Fuel boats while maintaining a safe environment, following appropriate procedures and guidelines. Assist with the taking on of supplies, water, battery charging, etc. (knowledge of proper fuel, oils, etc essential).
• Pump out boats.
• Keep Ice coolers maintained and full of ice as needed.
• Fill propane bottles for marina customers as needed.
• Maintain Marina maintenance, such as cleaning, weeding, removing trash, and organizing.
• Thoroughly clean Marina and dock bathrooms and showers.
• Clean up after pets on all marina property as needed.
• Clean houseboats immediately when they return so they are available to go back out on the next reservation as requested by Ship Store supervisor or marina management.
• Assistance as required in general maintenance and repairs) alertness for safety related repairs or needs, essential).
• Assistance as assigned in storm preparation.
• Assistance with retail inventories as needed.
• Stock merchandise as directed by Ship Store supervisor.
• Tournament activities.
• Knowledge of marina dockage rates.
• Knowledge of marina regulations and enforcement procedures.
• Provide excellent customer service to guests, while directing customer issues to supervisor or general manager.
• Successfully conduct a Man Overboard operation in an emergency.
• Identify items and corresponding cost of items and tabulate bills using cash register, calculator, or other price equipment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Take phone calls and make short- and long-term moorage reservations only as directed by Dockmaster.
• Create and process moorage contracts only as directed by Dockmaster.
• Maintain awareness of safety issues and report them immediately to your manager.
• Check In/Out and Orientate Rental Boat and Houseboat Guests as needed when directed by Dockmaster.
• Conduct routine dock walks and make customer contacts.
• Communicate with our houseboats, marina maintenance, and the public via marine radio.
• Assist in other areas of the resort as directed.

QUALIFICATION REQUIREMENTS

• Candidate must be over the age of 18 and able to successfully pass a background check and pre-employment drug screening.
• Ability to swim or wear Coast Guard approved personal floatation device.
• Candidate must be able to work well in a team environment and must possess excellent interpersonal and team building skills.
• Takes initiative in getting job duties and tasks completed without direction or direct supervision.
• Candidate must possess strong people skills and be able to work well with customers, managers, and fellow employees in sometimes difficult situations.
• Candidate must be dependable and must display integrity and a strong work ethic.
• Candidate must be able to follow all safety guidelines and be familiar with and follow all Tribal, Federal, and applicable Washington State laws regarding health and safety.
• Experienced in snow removal, shovels exterior walkways during wintery weather; salts or sands icy walkways (if employed during winter months).
• Candidate must work flexible shifts (all days of the week) and hours, holidays, and special events.
• Must be flexible and able to perform or direct other duties as assigned.

TRAITS AND SKILLS REQUIRED

• Excellent oral and written communication skills, organizational skills, in addition to encompassing the ability to deal effectively with people in multifaceted work environment.
• Ability to maintain composure during stressful situations and conditions.
• Accepts direction willingly and follows through with delegated tasks.
• Learns and adapts to new tasks or situations quickly and cooperatively.
• Maintains job related confidentiality.
• Experience handling boats; some marina dock experience preferred
• Professional conduct at all times; courteous, business-like contact with co-workers, customers, vendors, and community at large. Communicate professionally and respectfully at all times.
• Professional neat appearance and good personal hygiene, in compliance with Spokane Tribal Enterprise's standards.
• Experience working outdoors and knowledge of environmental hazards and site safety. Ability to drive and operate a power boat and motor vehicle in a safe and responsible manner.

EDUCATION

• High School Diploma, GED or equivalent, preferred.
• Experience or certification in MAST, UST, first aid/CPR, MOB, fire suppression and spill containment. (Training will be provided and the candidate must complete the training satisfactorily).
• Coast Guard/Power Squadron certification (training will be provided and candidate must complete the training satisfactorily).

SUPERVISORY CONTROL

• None

ENVIRONMENTAL and WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow policy and procedures in emergency situations, i.e., theft, power outages, environmental emergencies, and equipment failures, etc.
• Maintain a clean and safe working environment in accordance with the Spokane Tribal Enterprises policies and procedures.
• STANDING- Must be able to stand for long periods of time and without defined break periods and working unaccompanied.
• Occasionally may be required to work extended shifts of twelve (12) hours or more, on an as need basis and determined by business needs.
• VISION Accommodation ability to adjust lens of eye to variant distances.
• Must wear appropriate personal safety gear.
• EXPOSURE TO WEATHER - Must be able to work in adverse weather conditions, exposure to hot, cold, wet, humid, or windy conditions.
• Frequent bending, twisting, and lifting in narrow spaces of weight up to 50lbs.
• Able to jump, climb, crawl, walk unassisted and full have use of legs, arms, hands, and fingers for the use of tools, controls and operate various devices and equipment.