Job Details

Location

Morrisville, North Carolina, United States of America

About the Position

We are in need of a Business Analyst to support Enterprise Knowledge Strategy, Operations, and Product Design. You will be responsible for supporting the evolution of an AI-native EnterpriseKnowledge Platform that learns, connects and adaptsenabling employee digital twins and embedded enterprise agents that deliver auditable answers and take compliant action within applications. This position is remote and will have core working hours in EST and is part of a global unit.

Key Responsibilities

• Gather and analyze business requirements for AI agent and knowledge products
• Design user stories, workflows, and acceptance criteria
• Conduct UAT and analyze feedback for continuous improvement
• Collaborate with product and technical teams to ensure alignment
• Monitor usage patterns and recommend enhancements

Basic Qualifications

• 2+ years of Experience as a Business Analyst in a high-growth technology or software environment, preferably in a startup or software consultancy
• 5 years of Experience supporting cross-functional product delivery
• Bachelor's Degree in Engineering, Information Technology, Computer Science, Data Science, UX/UI or related field

Preferred Qualifications

• 2+ years of Experience supporting Agentic AI, LLM-based or RAG products leveraging AI agent products or frameworks such as Google Gemini, GPT, Claude Anthropic, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI
• Knowledge of semantic foundations: KG/ontologies, agent orchestration, hybrid retrieval, governance-by-design
• Experience with model evaluation
• End-to-end digital transformation or product delivery experience on a cross-functional team in a global organization
• Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms
• Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
• Ability to translate technical complexity into business value
• Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact
• Bilingual proficiency with Mandarin and English is a plus

The base salary budgeted range for this position is $96?126k. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.

Lenovo's various benefits can be found on www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected application deadline for this position is February 2, 2025. This applies to both external and internal candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.