Job Details

Member Support Representative - Join a Mission‑Driven Team!
Are you passionate about helping people navigate their healthcare experience with confidence and clarity? Do you thrive in a fast‑paced environment where every interaction makes a meaningful impact? If so, this role is calling your name.
We're looking for a Member Support Representative who is ready to bring empathy, problem‑solving, and professionalism to every conversation-whether it's over the phone, in writing, or in person.
What You'll Do
As a key voice of our organization, you will:
+ Resolve member and provider complaints, inquiries, and service issues with accuracy and care.
+ Provide clear, helpful information to members, prospective members, providers, employer groups, attorneys, brokers, and other representatives.
+ Support individuals with a wide range of topics, including:
+ Health plan coverage
+ Claims and referrals
+ Eligibility questions
+ Appointment access
+ Medical center service concerns
+ Physician selection
+ Fee quotes and patient billing
+ Communicate across multiple channels-phone, email, and written correspondence-while maintaining a high level of professionalism.
Required Education
+ High School Diploma or GED
Basic Qualifications
To shine in this role, you must bring:
+ 1+ year of high‑volume call center experience
+ Previous work‑from‑home experience
+ Experience in a regulated industry such as healthcare, insurance, banking, credit, or similar
Preferred Experience
While not required, you'll stand out if you have:
+ Call center experience in a healthcare or insurance environment
+ Experience supporting medical or health plan members
Work Environment Requirements
To ensure success in this remote‑forward role, candidates must:
+ Have a private, distraction‑free workstation
+ Not be responsible for caring for dependents during work hours
+ Live near an administrative hub (Renton or Spokane)
+ You may be asked to go onsite for IT or system‑related issues
+ Pick up equipment from one of the two designated IT hubs
Why You'll Love Working Here
This is more than a job-it's an opportunity to support a trusted healthcare organization while helping people feel seen, heard, and supported. You'll join a team that values compassion, accuracy, and growth.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
+ Medical, dental & vision
+ 401(k)/Roth
+ Insurance (Basic/Supplemental Life & AD&D)
+ Short and long-term disability
+ Health and Dependent Care Spending Accounts (HAS & DCFSA)
+ Transportation benefits
+ Employee Assistance Program
+ Time off/Leave (PTO, Vacation, or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of SPOKANE, WA.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jan 8, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.