Job Details
Office Assistant 3 - Spokane Gang Unit
2026-01-09 State of Washington Spokane,WA
Description:
The Mission of Washington State Department of Corrections (DOC) is to improve public safety by positively changing lives.
Our agency is looking to fill a full-time, permanent Office Assistant (OA3) vacancy within the Community Corrections Division. This position works for the Spokane Gang Unit located at 1821 North Maple Street, Spokane, WA 99205.Under general supervision from the Community Corrections Supervisor (CCS), this position performs file management and routine, advanced clerical support tasks for the unit. Working independently, you will perform a variety of complex clerical projects and assignments; respond to Support Staff Work Request forms or inquiries requiring substantive knowledge of office/department policies and procedures; and perform duties involved with working at the reception desk. Work hours: Monday-Friday, 8:00 am to 5:00 pm.
We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our community and our agency. If you have a passion for service - review, decide, and apply!
HOW TO APPLY
Select the 'Apply' button located at the top right corner of this posting. A complete application packet will include the following:
Applicants wishing to claim Veterans' preference should attach a copy of your DD-214 (member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.
Do not include personally identifiable information or personal photos within your application packet.
Incomplete application packages or 'see resume' in lieu of the requested information may disqualify you from the process.
Duties
Provide front desk reception, general clerical support, database entry and retrieval, and manage and maintain electronic and physical files.
Qualifications
Required Qualifications
Supplemental Information
Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
Visit for more information about our agency.
IMPORTANT NOTES
What We Offer
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides a generous retirement plan and comprehensive family insurance for medical, dental, and vision, these perks also may include:
For questions about this recruitment, or to request reasonable accommodation in the application process, contact the assigned Talent Acquisition Recruiter at or (360) ###-####. Make sure you refer to the 2025- requisition/job number located at the top of this posting.
For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-###-####.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
This position requires the ability to assist individuals with various criminal backgrounds. Is this something you would be willing to do?
02
Select your highest level of education.
03
How much clerical experience do you have that includes a basic proficiency and knowledge of Microsoft Word, Excel, and Outlook?
04
Your response to this question will be used to see how well you follow directions and will help us to determine your qualifications. If you have clerical experience that includes a basic proficiency and knowledge of Microsoft Word, Excel, and Outlook, LIST THE FOLLOWING FOR EACH RELATED POSITION: Name of the agency/organization (in all CAPS); position title; length of employment in years & months (if part-time, include weekly hours); and a very brief summary of primary duties that is no more than two sentences in length. You may copy from your application material, but you must edit the information according to the directions. Incomplete answers or statements such as 'see resume' may disqualify you from this process. If you do not have this type of experience, type in N/A.
05
Select the Microsoft Office programs you have working knowledge of and have used as a part of your daily assigned duties. Check all that apply.
06
Which one of the following best describes your work experience in an environment where you were responsible for performing several tasks simultaneously while having continual interruptions? Examples might be answering multiple telephone lines, greeting visitors, inputting data into computers, scheduling meetings, answering questions of staff, and making travel arrangements.
07
Do you have experience managing a multi-line phone system?
08
Do you have experience entering and retrieving information from a database or centralized system?
09
An incomplete application packet may disqualify you from the process. Before submitting your application, review the "How to Apply" section of the job posting and make sure you have completed the online application, attached the required documents, and included at least three professional-level references with a valid email and phone number for each. Select "Yes" if you understand this statement.
10
If you did not include at least three professional-level references OR current or recent supervisors, explain why. If this does not apply, type in N/A.
11
How did you hear about this opportunity?
12
If you selected 'Referral from a current DOC employee' in the previous question, please include their first AND last name.
13
3100 - If hired for this position, do you currently possess required documents to allow you to legally work within the United States? Visit this webpage for acceptable documents:
14
3100 - If hired for this position, will you require employer sponsorship, either now or in the future?
Required Question
Salary: $3,630.00 - $4,833.00 Monthly
Location : Spokane County - Spokane, WA
Job Type: Full Time - Permanent
Job Number: 2025-09261
Department: Dept. of Corrections
Division: CCD - Section 1
Opening Date: 12/30/2025
Closing Date: 1/11/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
Office Assistant 3 (OA3)Community Corrections Division
Spokane, WA
(DOC WFSE Monthly Salary Range 39: $3,630.00 to $4,833.00)
- If you are viewing this posting from an external job site (such as Indeed), copy/paste and search via the following link to apply directly to this and other positions within our agency:
The Mission of Washington State Department of Corrections (DOC) is to improve public safety by positively changing lives.
Our agency is looking to fill a full-time, permanent Office Assistant (OA3) vacancy within the Community Corrections Division. This position works for the Spokane Gang Unit located at 1821 North Maple Street, Spokane, WA 99205.Under general supervision from the Community Corrections Supervisor (CCS), this position performs file management and routine, advanced clerical support tasks for the unit. Working independently, you will perform a variety of complex clerical projects and assignments; respond to Support Staff Work Request forms or inquiries requiring substantive knowledge of office/department policies and procedures; and perform duties involved with working at the reception desk. Work hours: Monday-Friday, 8:00 am to 5:00 pm.
We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our community and our agency. If you have a passion for service - review, decide, and apply!
HOW TO APPLY
Select the 'Apply' button located at the top right corner of this posting. A complete application packet will include the following:
- Online application. You must complete the online application, including the 'Work Experience' section. Your resume will not substitute for this requirement.
- Cover letter. Regarding your interest in this position.
- Resume. Detailed and chronological.
- Three professional-level references. Current and recent supervisors are preferred with a valid phone number and email for each. Review the 'Supplement Information' section for the requirements and definition of. References are contacted after the interview process.
Applicants wishing to claim Veterans' preference should attach a copy of your DD-214 (member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.
Do not include personally identifiable information or personal photos within your application packet.
Incomplete application packages or 'see resume' in lieu of the requested information may disqualify you from the process.
Duties
Provide front desk reception, general clerical support, database entry and retrieval, and manage and maintain electronic and physical files.
- Greet and direct clients, general public, and/or stakeholders to the appropriate staff.
- Manage a multi-line phone system.
- Provide general clerical support to the unit, CCS, Secretary Supervisor, and Community Corrections Officers (CCOs).
- Database entry and retrieval from various systems, such as OMNI (Offender Management Network Information) and OnBase.
- Manage office and field files.
Qualifications
Required Qualifications
- High school diploma or GED equivalent.
- And six months of clerical experience that includes a basic level of proficiency and knowledge of Microsoft Office programs (Word, Excel, and Outlook).
- Maintain regular and reliable attendance.
- Must respect and maintain confidentiality.
- Ability to assist individuals with various criminal backgrounds.
- Ability to navigate internal databases.
- Ability to proofread written material and identify and correct errors in sentence structure, grammar, and punctuation.
- Ability to communicate effectively and clearly to staff, incarcerated or supervised individuals, public, and stakeholders.
Supplemental Information
Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
Visit for more information about our agency.
IMPORTANT NOTES
- References: A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, include non-related professionals, such as educators or other professional associates. Please include a minimum of three professional references with a valid email and phone number for each. Current and recent supervisors are preferred. If you are entering your references in the online application, complete the following fields:
- First and Last name
- Title (include their relationship to you, for example: Field Administrator, former supervisor)
- Phone
- Address Line 1 (list the name of their organization)
- DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.
- DOC does not use E-Verify: We are not able to extend STEM-Optional Practice Training (OPT). For information, please visit
- Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application, if required. You may request the required evaluation/documentation from and
- A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- Pre-employment Drug Test: We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process; applicants who test positive for any controlled substances may be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Salary is based on experience and is determined at the time an offer of employment is made. The salary listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.
- Represented Position: This position is represented by the Washington Federation of State Employees (WFSE).
- Note: This recruitment may be used to fill other (permanent or non-permanent) positions within 60 days after the listed position(s) have been filled.
What We Offer
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides a generous retirement plan and comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Remote/telework/flexible schedules (depending on position)
- Up to 25 paid vacations days a year, in accordance with the CBA
- 8 hours of paid sick leave per month
- 12 paid holidays each year
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation
- Visit our to see more!
For questions about this recruitment, or to request reasonable accommodation in the application process, contact the assigned Talent Acquisition Recruiter at or (360) ###-####. Make sure you refer to the 2025- requisition/job number located at the top of this posting.
For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-###-####.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
This position requires the ability to assist individuals with various criminal backgrounds. Is this something you would be willing to do?
- Yes
- No
02
Select your highest level of education.
- High school diploma or GED equivalent.
- High school diploma or GED equivalent AND some college-level coursework.
- Associate degree from an accredited institution.
- Bachelor's degree or higher from an accredited institution.
- None of the above.
03
How much clerical experience do you have that includes a basic proficiency and knowledge of Microsoft Word, Excel, and Outlook?
- Less than 6 months
- At least 6 months
- 7-11 months
- 12-17 months
- 18-23 months
- 24 months or more
- I do not have this type of experience
04
Your response to this question will be used to see how well you follow directions and will help us to determine your qualifications. If you have clerical experience that includes a basic proficiency and knowledge of Microsoft Word, Excel, and Outlook, LIST THE FOLLOWING FOR EACH RELATED POSITION: Name of the agency/organization (in all CAPS); position title; length of employment in years & months (if part-time, include weekly hours); and a very brief summary of primary duties that is no more than two sentences in length. You may copy from your application material, but you must edit the information according to the directions. Incomplete answers or statements such as 'see resume' may disqualify you from this process. If you do not have this type of experience, type in N/A.
05
Select the Microsoft Office programs you have working knowledge of and have used as a part of your daily assigned duties. Check all that apply.
- Word
- Outlook
- Excel
- Teams
- SharePoint
- Access
- Visio
- PowerPoint
- Publisher
- OneNote
- I do not have this type of experience
06
Which one of the following best describes your work experience in an environment where you were responsible for performing several tasks simultaneously while having continual interruptions? Examples might be answering multiple telephone lines, greeting visitors, inputting data into computers, scheduling meetings, answering questions of staff, and making travel arrangements.
- I have less than 12 months of this experience.
- I have 12 to 23 months of this experience.
- I have 24 to 35 months of this experience.
- I have 36 months or more of this experience.
- I do not possess this experience.
07
Do you have experience managing a multi-line phone system?
- Yes
- No
08
Do you have experience entering and retrieving information from a database or centralized system?
- Yes
- No
09
An incomplete application packet may disqualify you from the process. Before submitting your application, review the "How to Apply" section of the job posting and make sure you have completed the online application, attached the required documents, and included at least three professional-level references with a valid email and phone number for each. Select "Yes" if you understand this statement.
- Yes
10
If you did not include at least three professional-level references OR current or recent supervisors, explain why. If this does not apply, type in N/A.
11
How did you hear about this opportunity?
- Careers.wa.gov; jobs.doc.wa.gov; or governmentjobs.com
- Indeed
- DOC social media (Facebook, LinkedIn, Twitter)
- Job/career fair
- Job boards (Monster. ZipRecruiter, GlassDoor, CareerBuilder)
- WorkSource
- Veteran outreach
- Referral from a current DOC employee
- Other
12
If you selected 'Referral from a current DOC employee' in the previous question, please include their first AND last name.
13
3100 - If hired for this position, do you currently possess required documents to allow you to legally work within the United States? Visit this webpage for acceptable documents:
- Yes
- No
14
3100 - If hired for this position, will you require employer sponsorship, either now or in the future?
- Yes
- No
Required Question