Job Details

Be a part of our dynamic team at Ross!

At Ross, we pride ourselves on being a premier off-price retail chain with over 2,200 locations and a commitment to quality and value. Join us in delivering a fun shopping experience filled with high-quality brands and on-trend merchandise at unbelievable prices!

What We Offer:

• Success: A driven team focused on excellence and continuous improvement.
• Career Advancement: We invest in our associates' growth because we believe that our success is tied to the development of our people.
• Team Collaboration: Together, we tackle challenges and find effective solutions.
• Diversity and Inclusion: We celebrate various backgrounds and perspectives, knowing that our differences make us stronger.

With our headquarters in Dublin, CA, and locations nationwide, we generated $20.4 billion in revenue in 2023 and are recognized as a Fortune 500 company dedicated to building an inclusive work environment with ongoing development opportunities.

GENERAL OVERVIEW:

As a Store Loss Prevention Specialist, you will play a key role in maintaining safety and security in our stores. Your presence at store entrances/exits and throughout the sales floor will help deter theft and create a safe environment for both associates and customers. You will engage with shoppers through friendly greetings while ensuring compliance with company policies and procedures related to loss prevention.

KEY RESPONSIBILITIES:

Ensure a Secure Environment:

• Understand and prioritize safety in all actions, supporting store leadership in creating a secure space for all.
• Maintain a visible presence to deter theft through friendly and engaging interactions with customers.
• Regularly inspect the store for potential safety hazards and ensure clear pathways to emergency exits.

Build Strong Teams:

• Deliver exceptional customer service by greeting shoppers warmly and assisting with inquiries.
• Show respect and appreciation for all customers and associates.
• Actively communicate with internal and external partners to foster teamwork and share valuable insights.

Reduce Theft & Loss:

• Monitor the store and engage with customers to identify suspicious behavior.
• Work closely with store leadership to understand and respond to theft trends and enhance shortage reduction practices.
• Adhere to company policies regarding theft response and ensure all practices align with best operational strategies.

Support Operational Efficiency:

• Encourage and educate associates on effective procedures to minimize operational loss.
• Ensure compliance with proper checkout protocols to prevent loss.

SKILLS AND QUALIFICATIONS:

• High School diploma or equivalent required; Associate's degree preferred.
• A minimum of one year of retail supervisory experience and/or loss prevention training is preferred.
• Strong communication skills and the ability to build lasting relationships with team members.
• Excellent customer service skills and conflict resolution abilities.
• Must adhere to applicable federal and state regulations related to security roles.

PHYSICAL REQUIREMENTS:

• Regular attendance and punctuality are essential.
• Ability to spend a majority of the time standing and moving around the store.
• Capable of lifting or moving objects over 25 lbs.
• Ability to perform bending, stooping, or crouching as necessary.

SUPERVISORY DUTIES:

This position does not include supervisory responsibilities.

DISCLAIMER:

This job description is meant to provide an overview of the primary responsibilities and functions of the role. It is not exhaustive and is subject to change at management's discretion.

Ross is an equal opportunity employer and values diversity. We hire individuals based on their skills, abilities, and experiences, ensuring that our workplace is inclusive and welcoming to all.

The base pay for this position ranges from $17.63 to $18.13, depending on various qualifications and experience levels. Additionally, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, a 401K plan, and more for eligible full-time associates.