Job Details

Job Description:

Pay Range: $95hr - $100hr

Duties:

• s a Payments Planning Manager, candidates are responsible for planning and reporting on large-scale programs and projects that support the strategic operational goals of the Payments organization.
• In this role, candidates work cross-functionally to enhance productivity and efficiency through clear communication, the execution of a robust roadmap governance framework, and a commitment to continuous planning and reporting-including goal setting, priority alignment, and performance tracking.
• By empowering the global community and supporting teams, candidates help transform operations and drive excellence in business-critical processes.
• bility to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk and develop tool based solutions.
• ssess and anticipate risks associated with projects, change management, and ensure creative and effective mitigations are available.
• Support the Payments Business Ops team to define, launch, and execute various strategic and operational projects.
• Extremely strong and proven ability implementing and executing a product team governance framework, including strategy, framework and tooling.
• Troubleshoot complex issues, providing expert guidance and solutions.
• Deliver world-class customer experiences with empathy, clear communication, and timely problem resolution.
• Contribute to knowledge resources, helping others get the most from Airtable
• Stay up to date on new features, educating the team on best practices.

• Strong and varied experience with Airtable and passionate about optimizing business workflows.
• Skilled communicator-both written and verbal-adaptable to diverse audiences
• nalytical, resourceful, and creative in solving complex technical challenges
• Naturally curious and motivated to continually learn and exceed expectations
• Deep knowledge and experience using collaborative project management tools and processes (e.g. AirTable, JIRA, Google docs, scrum, agile)
• Proficient with tools like Salesforce, Confluence, G Suite; knowledge of relational databases, REST APIs, and formulas is a plus.

• BS/BA degree in business or technical field or equivalent job experience.
• Strong understanding of software product development processes and methodologies.
• bility and desire to work in a fast-paced environment.
• Mission-driven, enthusiastic to learn and grow within the client community and embody our Core Values; team-oriented with a positive, can-do attitude.