Job Details

Online Enrollment Counselor

An Online Enrollment Counselor at Husson University is an ambassador who provides information and assistance to prospective students, applicants, and new students as they inquire, apply, and first enroll in 100% online programs at Husson University. Located onour Campus in Bangor, Maine, with hybrid and remote options available based on the employee's location. Enrollment counselors are consummate professionals who have outstanding oral and written communication skills, customer service skills, and the ability to work in a dynamic and fast-paced environment.

Examples Of Duties

• Respond to inquiries regarding applications, admission policies and procedures, financial aid availability and program offerings at Husson University through prompt response to phone calls, text messages and email inquiries.
• Provide informational materials and admission counseling services for prospective students.
• Assist students through all aspects of the admissions process including the collection, evaluation and distribution of documents and information related to their admissions file.
• Provide student guidance specific to Federal Financial Aid, billing, transcript evaluation, and other areas supporting enrollment.
• Maintain telephone and electronic contact and initiate correspondence with prospective students, including appropriate and consistent follow-up.
• Participate in virtual recruitment events.
• Represent Husson University at events and other functions as requested.
• Maintain communication with advisors at in-state and out-of-state feeder colleges and universities.
• Create and maintain student files in both printed and electronic forms.
• Review applicant files and make admission decisions; academically advise, monitor compliance of application, and enroll first-time students.
• Ability to work evenings and weekends.
• Other duties as assigned.

Typical Qualifications

• Bachelor's Degree required, with an appreciation for professional and online education experience.
• 1-3 years' experience in higher education admissions and/or recruitment or related higher education experience.
• Demonstrates the highest professional demeanor and ethical behavior while representing the institution.
• The ability to articulate the value and benefits of a Husson education to a variety of audiences is essential.
• Admission staff members are expected to remain current in external market conditions and identify best admission practices.
• Ability to work independently as well as establish and maintain collegial relations with other University staff, faculty and students.
• Ability to work collaboratively as a member of a close and integrated team of admission professionals.
• Excellent written and oral communication skills.
• A collaborative and transparent approach to problem-solving.
• Ability to plan, organize and implement programs and projects related to Husson University's enrollment goals.

Husson University is an equal employment opportunity employer.