Job Details

Summary of Functions:

To direct and coordinate departmental activities for the assigned venue (Epic Restaurant), either personally or through subordinates for the area of responsibility and its' Supervisors and Team Members; Responsible for delivering an exceptionally high level of guest service and superior quality of products. Develop and implement annual budgeted goals. Ensure leadership support helps to exceed guest satisfaction and employee satisfaction measures. Adheres to the Core Values and Mission Statement as established by the Executive Team and Tribal Counsel.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls and Northern Quest Policies and Procedures.
• Responsible for the activities in the Food and Beverage Department's assigned and designated area(s) or outlet(s).
• Write and monitor weekly work schedules for your operation and post them in the prescribed and timely manner.
• Assist in developing departmental objectives, policies, and procedures to grow the department.
• Monitor and enforce departmental policies and objectives for the Food and Beverage Department.
• Monitor inventories and cost percentages of goods, supplies, and equipment.
• Participate with the Director of Food and Beverage in creating and developing menus, food selections, and related activities for your designated area.
• Actively participate with the Director of Food and Beverage and the marketing department in promoting your food & beverage outlets or areas.
• Handle or oversee all issues regarding Guest relations.
• Handle and resolve Team Member and Supervisor issues and pass on significant incidents to the Director of Food and Beverage.
• To ensure a clean and safe environment, enforce basic sanitation practices, HACCP standards, and procedures in all respective areas.
• Attend mandatory Food and Beverage management meetings. Attend all other required meetings whenever possible.
• Ensure compliance with Tribal and applicable Federal and State laws by all Team Members.
• Enforce Northern Quest Casino policies on control and protection of company assets.
• Review and analyze the activities regarding the labor cost and operational expenses related to your operation's budget and goals.
• Monitor and enforce departmental policies and procedures.
• Ongoing development of Shift Managers and Team Members regarding exceptional service and public relations skills without guests.
• Assist the Director of Food and Beverage in preparing the annual budget for your area of responsibility.
• Hire, train, coach, and counsel Team Members & Shift Managers as necessary and consistently give positive feedback.
• Ensure ongoing and regularly scheduled departmental training meetings for all Team Members.
• Administer corrective and progressive disciplinary actions following Northern Quest Casino policies within the guidelines of the HR department.
• Schedule, administer, and ensure that all Team Members are reviewed accurately, fair, and timely manner.
• Monitor all venue schedules and adjust staffing levels to budgeted or appropriate labor percentages.
• Assist with the design of staffing guides for your area and submit them to the Director of Food and Beverage
• Responsible for maintaining a good attendance record.
• May be required to be a panelist for the Internal Review Hearings.
• Ensures that the highest possible standards of guest satisfaction and Team Member relations are maintained and carried out fairly and equitably, conducive to that goal.
• This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Directly supervises the Team Members in the F&B venue assigned, including FOH and BOH team members, Supervisor(s), Servers and Bartenders, and support teams. Implements and communicates the vision of Northern Quest Resort and Casino and goals through enforcing standards and policies. Responsible for training team members that exemplify the standards and vision of Northern Quest Resort and Casino. Assigns and directs tasks to the leadership team and supports with direction and established expectations. Reviews team members' performance and assist with career growth initiatives.

Experience

• Five years of management experience in a full-service restaurant and/or bar operation.
• Proven experience with managing, training, and team member retention
• Experience in craft cocktails, specialty beer, and wine service required.
• An understanding of budget building with a successful history of maintaining profitability is required.

Skills & Abilities

• Proficient in the use of Microsoft programs and other computer programs.
• Skill in effectively communicating information through verbal and written correspondence to Team Members, managers, and Guests, including writing reports, business correspondence, and procedural manuals.
• Ability to cross-communicate (orally and written) with all departments and at all levels.
• Skill in solving practical problems and dealing with situations concerning Guests and Team Members under pressure conditions.
• Excellent organizational, communication, and leadership skills.
• Ability to calculate and monitor the cost of goods.
• Ability to read and analyze spreadsheets, reports, financial statements, and food specifications.
• Skills in assessing operations, programs, staffing levels, and physical needs.
• Ability to write procedures, prepare reports, correspondence, charts, layouts, forms, memoranda, and other information and instructions.
• Ability to analyze and solve management and administrative problems.
• Ability to maintain effective working relationships with department heads, peers, guests, and public officials,
• Able to work nights, weekends, and holidays as required.
• Proficient use of Windows, Excel, Word, and other computer software.
• Basic knowledge of Point-of-Sale systems, i.e., IG System & Visual 1.

Education

• High School Diploma
• Associate of Arts (AA) or Associates Degree in the related field, or equivalent hospitality industry experience.

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License.
• Valid driver's license (Must be in possession while operating a Tribal Vehicle).
• Washington State Food Handler Permit within 14 days of start date.
• MAST (Washington State Liquor Control Board Permit) - 90 days from date of employment or 1st class offered.
• Available and willing to work any changes in hours deemed necessary for Business Levels

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to lift and/or move objects weighing up to 75 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of essential instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands, and/or fingers.
• Requires walking or moving about to accomplish tasks.
• Requires standing and/or sitting for sustained periods.
• Requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Requires stooping, which entails the use of the lower extremities and back muscles.
• Occasionally requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.