Job Details
OFFICE ASSISTANT 3
2026-02-08 State of Washington Airway Heights,WA
Description:
The Records Units are tasked by the agency to be the Custodian of the Records. As a member of the Records team, under the direction of the Statewide Records Manager, reporting to the Correctional Records Technician Lead (CRT2), this position provides clerical support to the Correctional Records Technicians (2 & 1). This position assists in maintaining the incarcerated individuals (I/I) central files. In this, the Office Assistant 3 contributes to the Department of Corrections' Mission: The Department of Corrections in collaboration with its criminal justice partners, victims, citizens, and other stakeholders will enhance community safety, reduce victimization, and hold I/I's accountable through the administration of criminal sanctions and effective correctional programs.
What we need (required qualifications):
Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
IMPORTANT NOTES:
These positions are on-site and not eligible for teleworking.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the ' web site.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email josalyn.cork@...@wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-###-####.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Do you have a high school diploma or equivalent?
02
Do you have two (2) years clerical experience to include using a computer for performing tasks such as scheduling appointments using Outlook, creating documents using Word, entering data into a Database, using the internet for searches, and creating and maintaining Excel spreadsheets?
03
Please describe where you gained this experience. If you do not have this experience, you may type in "N/A".
04
Which of the following best describes your highest level of working skills using Microsoft Word, Excel, and Outlook?
05
Do you have the ability to operate, and troubleshoot problems with office equipment such as copiers, fax machines, printers, and other office machines or equipment?
06
Do you have the ability to read, write and review documents for spelling, punctuation and/or grammatical errors and accurately correct these documents?
07
Do you have experience working in a corrections environment?
08
If hired for this position, do you currently possess required documents to allow you to legally work within the United States? This site lists acceptable documents:
09
If hired for this position, will you require employer sponsorship, either now or in the future?
Required Question
Salary: $3,936.00 - $5,213.00 Monthly
Location : Spokane County - Airway Heights, WA
Job Type: Full Time - Permanent
Job Number: 2026-01099
Department: Dept. of Corrections
Division: Prisons - AHCC
Opening Date: 02/05/2026
Closing Date: 2/12/2026 11:59 PM Pacific
Description
Office Assistant 3
Full Time | Permanent
Location: Airway Heights Corrections Center (AHCC) | Airway Heights, WA
Salary Range: $3,936 - $5,213 Monthly
This position is represented by the Teamsters 117 bargaining unit.
The Washington State Department of Corrections has an exciting opportunity for an organized team player to join the Airway Heights Corrections Center as an Office Assistant 3!
Airway Heights Corrections Center is a 2000 + bed male facility located approximately 10 miles west of Spokane. The prison consists of a main facility that houses medium and minimum custody incarcerated individuals (I/I). A separate perimeter adjacent to the main facility accommodates a minimum-security unit for I/I with minimum-custody or lower.
Whether the work is inside a prison, in community corrections, or in an administrative office, the Washington State Department of Corrections professional staff experience a high degree of personal satisfaction.
The Office Assistant 3 - Main Records position requires a very detail-oriented individual who can jump into a fast-paced environment and contribute to the agency's values of respectful and inclusive interactions, positively in words and actions and supporting people's successes.
A completed application packet will include:
- A cover letter regarding your interest in this position with our agency
- A detailed resume
- Three professional references
The Records Units are tasked by the agency to be the Custodian of the Records. As a member of the Records team, under the direction of the Statewide Records Manager, reporting to the Correctional Records Technician Lead (CRT2), this position provides clerical support to the Correctional Records Technicians (2 & 1). This position assists in maintaining the incarcerated individuals (I/I) central files. In this, the Office Assistant 3 contributes to the Department of Corrections' Mission: The Department of Corrections in collaboration with its criminal justice partners, victims, citizens, and other stakeholders will enhance community safety, reduce victimization, and hold I/I's accountable through the administration of criminal sanctions and effective correctional programs.
- Provides support for the Records Department within a correctional institution utilizing computer networks, Offender Management Network Information, Offender Based Tracking System, Washington/National Crime Information Center ACCESS, OnBASE, Camera, WOMS Badging System and Multi Functions Machine or office equipment.
- Process incoming and outgoing central files for I/I movement and records in OMNI chronological events.
- Central file audit list: adds and removes I/I information and status of audit on list.
- Run manifest for I/I movement, updating as need.
- Runs wants and warrants on outgoing/incoming I/I.
- Process I/I fingerprint cards and sends to Washington State Patrol.
- Files incoming file materials into the I/I central files. Copies files upon request.
- Scans required documents into OnBase System.
- Pulls requested central files for authorized staff.
- Transports, and forwards central files as required.
- Archives released I/I central and medical files as required.
- Updates OMNI personal characteristics for changes to I/I information or data.
- Copies central files upon request.
- Receive and respond to telephone and written inquiries from staff and the public exercising discretion and independent professional judgment in regard to various policies and procedures.
- Answers Kiosk requests, KITE's or offender correspondences and responds to e-mail daily. Forwards correspondence to caseload CRT when appropriate.
- Forwards ISRB docket to AHCC staff upon receipt from ISRB. Places I/I on call out for ISRB hearings.
- Run computer OMNIXX NCIC/WASIC criminal histories and wants and warrants on prospective employees, contract staff, volunteers, vendors, and visitors/tours and I/I as requested.
- Review OMNI prison discipline screen to hard copy infractions to ensure time loss is entered.
- Create Offender Identification Cards (IDs) utilizing the WOMS system. Transmit information for Washington State Identicard to Dept. of Licensing as requested.
- Photograph I/I for Offender ID's, DOL identicards, End of Sentence Review and Bulletin for Sex Offender Registration and witness signature on related documents.
- Photograph new employees and DOC contract staff. Updates WOMS for offender and staff photos and IDs. Creates employee Identification Cards for DOC/Contract staff and Peace Officer badges for staff with Superintendent approval.
- Picks up Records Department incoming mail, processing and distributing. Processes outgoing mail and central files.
- Responds to public disclosure requests appropriate to the position.
- Maintains organization of the records file servers, file room and the supplies for the unit.
- Will be required to assemble, package, lift or relocate offender files for archiving and/or transporting that may weigh up to forty (40) pounds. Transport files by foot and handcart to and from MAIN and MSU facility Records and Staging.
- Works closely with detailed information for extended periods of time.
What we need (required qualifications):
- High School Diploma, GED or equivalent.
And; - Two (2) years clerical/office experience to include using a computer for performing tasks such as scheduling appointments using Outlook, creating documents using Word, entering data into a Database, using the internet for searches, and creating and maintaining Excel spreadsheets.
- Intermediate computer skills:
- Use of ACCESS database including the ability to enter data, perform queries, build tables and compile reports
- EXCEL or comparable spreadsheet software including the ability to enter data and create formulas for totaling numbers
- Word or comparable word processing software.
- PowerPoint or comparable presentation software
- Publisher or comparable software.
- Proficient in TRACKS computer application, highly desired
- Customer service experience in person and by phone
- Demonstrate ability to multi-task
- Demonstrate ability to utilize Department protocol for written and verbal communication
Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
IMPORTANT NOTES:
- This recruitment may be utilized to fill more than one position.
- Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
**Please note: Phone number AND email address are required for all professional references. - A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
- Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from and Until this documentation is provided, you will not be selected to move forward in the hiring process.
- DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.
- DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit
These positions are on-site and not eligible for teleworking.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Up to 25 paid vacations days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the ' web site.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email josalyn.cork@...@wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-###-####.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Do you have a high school diploma or equivalent?
- Yes
- No
02
Do you have two (2) years clerical experience to include using a computer for performing tasks such as scheduling appointments using Outlook, creating documents using Word, entering data into a Database, using the internet for searches, and creating and maintaining Excel spreadsheets?
- Yes
- No
03
Please describe where you gained this experience. If you do not have this experience, you may type in "N/A".
04
Which of the following best describes your highest level of working skills using Microsoft Word, Excel, and Outlook?
- I do not have enough skills to meet the definition of basic skills below.
- BASIC: create, format, edit, print, and save documents.
- INTERMEDIATE: use mail merge functions and create columns and tables.
- ADVANCED: create and add graphics/charts and convert/transfer/import data from different programs.
05
Do you have the ability to operate, and troubleshoot problems with office equipment such as copiers, fax machines, printers, and other office machines or equipment?
- Yes
- No
06
Do you have the ability to read, write and review documents for spelling, punctuation and/or grammatical errors and accurately correct these documents?
- Yes
- No
07
Do you have experience working in a corrections environment?
- Yes
- No
08
If hired for this position, do you currently possess required documents to allow you to legally work within the United States? This site lists acceptable documents:
- Yes
- No
09
If hired for this position, will you require employer sponsorship, either now or in the future?
- Yes
- No
Required Question