Job Details

Engagement Manager

Location: Remote
Time Zone: Must overlap significantly with US Eastern Time (EST)
Employment Type: Full-Time
About Us

We build modern growth systems for marketing teamsby combining AI-powered workflows with a human expert layer.

Our platform helps companies scale content creation, distribution, and conversion-but we don't stop at software. We pair our technology with managing editors, SEO writers, and strategists who work directly with clients to drive real outcomes.

In short: AI creates content at scale. Humans operate and optimize it.

Our mission is to help brands take control of their audience, create real demand, and become category leaders.
Company Stage & Traction

• Founded ~1.5 years ago
• Early-stage, high-growth company
• Recently raised Series A and preparing for Series B
• Trusted by leading brands including Udemy, Webflow, Superhuman, Ramp, and Lovable

The Role: Engagement Manager (Strategy Sprint)

This Engagement Manager role is specialized and high-impact.

Instead of owning long-term accounts, you'll focus on the first 8 weeks after a client signs-what we call the Strategy Sprint. This period is critical: it sets the foundation for long-term success and determines whether clients convert into ongoing engagements.

This role blends:

• Consulting
• Client management
• Strategic communication
• Light commercial ownership (without high-pressure sales)

You'll be the primary owner of the client experience during onboarding, ensuring clarity, momentum, and confidence before handing the account off to a long-term Engagement Manager.
What You'll Do
Own the Relationship Post-Signature

• Become the primary point of contact immediately after a deal closes
• Establish trust and credibility from day one

Lead Kickoff & Discovery

• Run structured kickoff calls
• Ask sharp, thoughtful questions to understand:
  
  • The client's business and market
  • Their customers and ICPs
  • Goals, KPIs, and success criteria
  • Constraints, risks, and challenges

Translate Strategy into Client-Ready Insights

• Internal teams produce personas, research, writing guidelines, and content
• You do not create these assets
• You clearly translate, contextualize, and present this work back to the client

Manage Stakeholders

• Coordinate with marketing, product, or subject-matter experts on the client side
• Learn the client's language to ensure content reflects real expertise and credibility

Monitor Client Health & Resolve Blockers

• Continuously assess:
  
  • Client satisfaction
  • Perceived value
  • Velocity and engagement
• Proactively step in to remove friction (e.g., slow approvals, unclear feedback)
• Protect both client experience and internal team efficiency

Identify Conversion Signals Early

• By weeks 2-3, develop a strong read on long-term conversion likelihood
• If risks appear, dig in early to course-correct

Execute a Clean Handoff

• At the end of the 8-week sprint, transition the client to a long-term Engagement Manager
• Leave the client confident, excited, and set up for success

What We're Looking For
Ideal Backgrounds

• Content professionals who moved into Customer Success or Account Management
• SEO Account Managers at MarTech or B2B SaaS companies
• Candidates with prior upsell, renewal, or sales exposure

Must-Haves

• Experience working with US-based clients
• Availability during US Eastern Time (EST) hours
• Experience in small to mid-sized, fast-moving companies (roughly 50-400 employees)
• Strong communication skills with senior stakeholders

Strongly Preferred

• Experience with well-known, reputable brands
• Backgrounds beyond very small agencies
• Comfort working across multiple industries

Key Traits

• Sharp, curious, and structured thinker
• Excellent at asking the right questions
• Confident and energetic on calls
• Builds trust quickly with clients
• Reliable operator who follows through

What Success Looks Like

• Owns Strategy Sprint accounts end-to-end
• Clients view you as a strategic partner, not just a coordinator
• Internal teams see you as organized, proactive, and dependable
• High retention and smooth handoffs into long-term engagements

Why Join Us

• High-impact role at a fast-growing, well-funded company
• Direct ownership of the most important phase of the client lifecycle
• Exposure to top-tier brands and modern AI-driven growth systems
• Clear path to expanded responsibility as the company scales