Job Details

The Spokane Club is a membership-based private club with a social and an athletic building. Member satisfaction is our top priority, and that starts with happy, engaged employees. We are proud to offer a positive work culture, and this position includes free club membership, plus discounts on lessons, training, hotel stays, and dining.
Job Summary

Serves meals to members and their guests and provide excellent customer service. Responsible for providing the finest personal service to all members and guests, maintain a positive attitude with a commitment to courtesy, respect, and proper etiquette.

What You'll Do

• Greets members as they are seated in the dining room
• Presents menu, answering questions, and makes suggestions regarding food and service. Demonstrates working knowledge of menu selections, including specials
• Prepares dining room for shift, such as table setting, making coffee, etc.
• Accurately takes member orders; efficiently operates point of sale (POS) system
• Serves members using proper serving guideline
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Cleans, stocks, and maintains workstation throughout shift
• Provides timely communication with bus staff regarding guest needs
• Garnishes and decorates dishes prior to serving within Chef's guidelines
• Re-stock service ware for meal shift
• Notifies Restaurant Manager of food or service related member concerns, and work with him/her to resolve issues
• Totals bill and accepts payment
• Ensures guest satisfaction of dining experience
• Reconciles tickets with end-of-shift summary
• Follows all safety and sanitation policies
• Communicates effectively and in cooperation with kitchen staff
• Performs additional responsibilities, such as room service or catering duties, as requested by a manager at any time
• Be incredibly friendly, customer centric, and love to smile. Accommodating attitude while interacting with customers.
• Clears table after service. Removes trays of dirty dishes, silverware and glassware to kitchen for cleaning.
• Maintains cleanliness of banquet rooms, banquet hallways, storage, and service areas.
• Refresh rooms at break; remove dirty cups/glasses, cleans trash cans, replenishes water pitchers, replaces tablecloths, etc.
• Complete physical set-up and/or breakdown, cleaning and clearing of banquet or catering function rooms, to include tables, chairs, props, centerpieces, audio visual equipment and platforms/stages according to banquet event order. Stores all banquet items, furniture and equipment.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Flexibility in schedule, to include working nights, weekends and holidays; be able to multi-task; team-player; work in a fast-paced environment; stand, walk, lift, pull, and push for extended periods of time during shift; and participate in safety and security practices.
• Always provides a professional image through appearance and dress.

Job Requirements

Qualifications

• Must be at least 21 years of age
• Previous Restaurant Server and Bartending or Drink mixing experience required
• Washington State Food Handlers Permit
• MAST Class 12 Alcohol serving Permit
• English language and professional communication skills
• Basic math skills and problem solving abilities
• Ability to read and comprehend simple instructions.
• Ability to effectively present information in one-on-one and small group situations to members, and other employees of the organization

Contacts

This is a high visibility position that interacts daily with members. Part of your job performance requires that you maintain a positive attitude and make a real commitment to competence, job knowledge, pride, professional appearance, courtesy, and excellence in member service. You are expected to address issues with an attitude of cooperation and to resolve problems professionally.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk and hear.
• The employee frequently is required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds and frequently life and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

Benefits

• Free Club Membership for employees who average 20+ hours a week
• Free Parking in employee lot
• Discounts on training, lessons, dining, and hotel stays
• Free Daily Meal through the employee meal program
• Discounted Bus Passes available for purchase