Job Details

Office Assistant / Dispatch & Route Scheduler

Lawn Doctor of Spokane is seeking a highly motivated and team-oriented Office Assistant / Dispatch & Route Scheduler with strong phone, computer, CRM, and scheduling skills to join our fast-paced, customer-focused team. This role is essential in providing administrative, sales, and dispatch support to ensure smooth daily operations and efficient service delivery.

If you excel at communicating with customers over the phone, managing CRM systems efficiently, coordinating technician routes, and working collaboratively with a supportive team, we want to hear from you! At Lawn Doctor, we believe in fostering professional growth, knowing that strong employees help grow a strong business.

What You'll Do:

• Handle customer inquiries via phone/email/text with professionalism and efficiency
• Utilize CRM software to manage customer accounts, schedule services, and track interactions
• Dispatch lawn care technicians and create efficient daily service routes
• Adjust schedules due to weather, service changes, or customer requests and communicate updates clearly
• Provide administrative support to the Office Manager and Sales Team, ensuring seamless operations
• Assist in preparing reports, maintaining records, and organizing office tasks
• Collaborate with team members to improve scheduling efficiency, processes, and overall customer experience

What We're Looking For:

• Strong phone and communication skills. Must be able to engage with customers and resolve issues effectively
• Proficiency in computer applications including CRM systems, Word, Excel, and scheduling tools
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment
• Be a team player with a strong work ethic and a positive attitude
• Attention to detail, reliability, and the ability to manage changing schedules
• Reliable transportation and a good attendance record
• Ability to pass a background check and drug test
• Dispatch, scheduling, or service-industry experience is a plus (but not required)

What We Offer:

• Competitive salary $19-$23 per hour (Starting Pay Depends on Experience)
• Part Time to start with opportunity for Full Time
• A supportive, team-oriented work environment
• Training on systems and processes
• Potential for future advancement within the company

If you thrive in a collaborative office setting, enjoy coordinating schedules, and take pride in providing excellent customer service, we would love to have you on our team!