Job Details

Summary of Functions

Responsible for the delivery of Four Star/Four Diamond Service while providing NQRC guests a quality experience. The Resort Retail Team Member is responsible for generating sales by providing the guest with an exceptional shopping experience. The Resort Retail Team Member maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store/cafe is neat, clean and well-presented at all times.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations and KTEA Franchise Operations Policies and Procedures.

• Develops enthusiastically satisfied guests all of the time.

• Provides quality beverages consistently for all guests.

1. Prepares beverages to standards.
2. Follows health, safety and sanitation guidelines for all products and areas.

• Correctly perform all necessary paperwork and bookwork at shifts end.

• Available and willing to work any changes in hours deemed necessary for Business Levels
• Straighten and organize inventory.

• Opening, Shift Change and Closing: Perform cleaning, set-up and breakdown duties as directed by management and position requirements.
• Ensure return merchandise is restocked to the correct product location on the sales/cafe floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.

• Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization and replenishment systems while maintaining backroom standards.

• Proactively resolve guest concerns in a manner consistent with Kalispel Hospitality, and with guest satisfaction in mind; partner with the Resort Retail leadership team on elevated guest issues.

• Ensure inventory control/protection of organizational assets.
• Available and willing to work any changes in hours deemed necessary for business levels
• Promote sales and upgrading of items.
• Assists with training of new team members.
• Aware of all promotions and events in Casino.
• Ability to maintain organization of all Resort Retail spaces.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for the Internal Review Hearings.

• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Education

• High school diploma or general education degree (GED).

Experience

• Three months related experience and/or training helpful; or equivalent combination of education and experience.
• Experience working as a barista preferred.

Skills

• Ability to handle cash and give proper change.
• Must possess excellent guest relations and guest service skills.
• Skill in identifying and resolving problems under pressure conditions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to learn and retain information quickly.
• Good verbal communications.
• Ability to work well in a team environment
• Basic to intermediate computer literacy a plus
• Ability to follow direction in a fast paced environment
• Ability to manage time effectively
• A propensity to provide Superior Guest Service in accordance with Kalispel Hospitality.
• Maintain smile and pleasant demeanor

Other Requirements

• Ability to obtain and maintain a Kalispel Tribal Work Permit.
• Valid Food Handlers Permit.
• Hepatitis A Vaccination.
• Mandatory Alcohol Server Training (MAST) certification

• Available and willing to nights, weekends and holidays as required.

Physical Demands

• Requires the ability to lift and/or move objects weighing up to 75 pounds.
• Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.

• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Occasionally requires standing and/or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the team member is frequently exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.