Job Details

Pay Range: $16.28 - $26.00

Pay rates vary based on factors such as experience, education, location, volume of sales, and hours worked. This is an exciting opportunity to join a dynamic team!

Overview of Position:

As a Customer Service Associate, you will provideexceptional and friendly service to our customers, ensuring a pleasant experience at our store. You will play a vital role in maintaining a professional environment and upholding the high standards set by Krispy Kreme Doughnut Corporation.

Key Responsibilities:

• Deliver friendly and courteous service to customers.
• Accurately take and complete customer orders.
• Utilize suggestive selling techniques to enhance customer experience.
• Process payments and provide correct change.
• Inspect product quality in accordance with Krispy Kreme standards.
• Prepare ingredients for doughnut processing (glazes, fillings, icings) following correct formulas.
• Restock products to ensure freshness.
• Assist with unloading delivery trucks.
• Follow company procedures as outlined in training materials.
• Answer phone calls promptly and follow greeting procedures.
• Provide product samples to customers as directed.
• Carry out other duties as assigned.

Sanitation Responsibilities:

• Maintain cleanliness by sweeping and mopping all required areas in the store.
• Sanitize and restock bathrooms regularly.
• Clean tables and chairs in customer areas.
• Empty trash receptacles inside and outside the store.
• Keep parking lot and surrounding areas tidy.
• Wash windows as necessary.

Essential Skills and Experience:

• Strong customer service skills.
• Excellent communication abilities.
• Basic mathematical skills for handling cash transactions.
• Literacy skills to read and comprehend instructions.
• Must pass a drug screen and background check.

Preferred Qualifications:

• A high school diploma or equivalent is preferred.

Physical Requirements:

• Ability to lift up to 50 pounds occasionally and 25 pounds frequently.
• Utilize cleaning materials and equipment effectively.
• Reach the counter or drive-through area comfortably.
• Handle products carefully to avoid damage.
• Visual acuity to read labels and measure accurately.
• Communicate clearly with customers and team members.

Working Conditions:

• Indoor work environment.
• May encounter temperatures up to 100 degrees in production areas.
• Potential noise levels that may require shouting to communicate.