Job Details

At-a-Glance:
Are you ready to build your career by joining an international fire and alarm protection company? If so, our client is hiring a Customer Service Representative.

Position Type:

• Contract
• Remote - located in: AR, AZ, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, ND, NH, OH, OK, TX, WI, WY.

Required:
Must have:

• Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION.
  Core i3 with 8GB of RAM or higher.
• Minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net.
• Minimum of Windows 10 on computer.
• Modem connection - Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls. Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions.
• Call center experience required.
• Excellent communication skills.
• Intermediate knowledge of computer applications.
• Positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

Responsibilities:

• Answer phone calls from potential and existing customers
• Ask specific questions to determine the reason for the call and then transfer to the appropriate department.

Get in Touch:
If you think you'd be a good match, submit your resume and reach out to Ankit at 201-###-#### to learn more.

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