Job Details

Position: Senior Customer Service Specialist (Hybrid)
Location: Must reside in Missouri
Type: Full-Time | Long-Term Contract
Pay: $30-$37/hour DOE
Start Date: September 1, 2025

Overview:
HotFoot Recruiters has partnered with a Fortune 500 leader in the financial services industry to hire a Senior Customer Service Specialist based in Missouri. This role is ideal for service-driven professionals with experience in call centers, financial services, or branch support operations who thrive in high-volume environments and enjoy helping others resolve complex inquiries.

Responsibilities:

• Serve as a primary phone support representative for branch offices and internal associates.
• Respond to high volumes of inbound calls and emails, offering clear guidance related to branch expenses, profit & loss statements, and internal policy updates.
• Provide empathetic, effective solutions and ensure accuracy in every client interaction.
• Participate in team meetings, training sessions, and collaborate with peers to provide consistent service coverage.
• Educate callers on accounting processes and company policies while promoting a culture of trust and reliability.
• Maintain quality and efficiency metrics in a fast-paced service center setting.
• Support and educate field offices on key financial processes and policy updates.

• At least 1 year of experience in a high-volume inbound call center or financial services support role.
• Proven ability to explain complex topics and resolve issues with patience and professionalism.
• Experience using Microsoft Office, web-based tools, and internal ticketing systems.
• Ability to manage difficult conversations and handle escalations with empathy and composure.

• Background or familiarity with profit & loss statements or general accounting processes (non-CPA).
• Previous experience in financial services or supporting remote branch locations.
• High learning agility and a strong desire to grow within a structured team environment.
• Strong multitasking and communication skills-both verbal and written.