Job Details

Crisis Triage Specialist

Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implements "viable less restrictive alternatives to hospitalization" in situations where appropriate or assist with facilitation of inpatient treatment.

Essential duties and responsibilities include the following: Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis services and community stabilization services to the identified individual in crisis. Complete risk assessments to determine if a caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, Mobile Crisis Response teams, DCR, and/or Active Rescue to maintain his/her safety or the safety of others. Must be able to manage multiple calls in a professional and engaging manner. Assist clinical staff with follow-up phone calls as requested and appropriate. In collaboration with clients and their support system, develop stabilization and safety plans. Complete comprehensive documentation which supports the safety plan as indicated. Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs. Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities. Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices. Provide crisis services by phone, that follow best practices and protocols. Regional Crisis Line Specialists must adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics. 988 must adhere to American Association of Suicidology accreditation and Vibrant Emotional Health's National Suicide Prevention Lifeline network standards. For 988, provide post crisis follow up calls to support stabilization of individuals in crisis and support the client in connecting with referred resources and services. Other duties as assigned by agency or supervisor.

Qualified applicants will have: Required: Bachelor's degree in Behavioral Health related field - Applicants who do not have this will not be considered. Must submit for a Counselor Agency Affiliated Registered credential from the WA State Department of Health within 30 days of hire. Preferred: Two years of experience serving individuals with behavioral health needs Experience with crisis intervention, including risk assessments.

Knowledge, skills & abilities: Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations. Knowledge and skills in working with individuals with mental health and/or substance use disorders. Knowledge of all WAC and RCW requirements for crisis services. Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level and socio-economic status. Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills. Knowledge of community resources is necessary to assist callers with viable resources. Ability to work autonomously.

Physical, sensory & environmental: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day. May be required to lift 10 - 20 pounds. Work may be performed out of office and travel may be needed to outside areas. Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.

Pay range (hourly/ non-exempt): $25.89-$31.53 All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour and depending on the shift covering, there might be added shift differential.