Job Details

About The Role

As a Customer Success Manager at GC AI, you aren't just a point of contact; you are a strategic advisor. You will be responsible for the two most critical phases of the customer lifecycle: Onboarding and Renewals. You will lead the charge in deploying GC AI across organizations of all sizes, from agile startups to massive global enterprises, while managing the commercial health of our largest accounts through data-driven renewal strategies.

Why This Role Matters

Legal teams are often at capacity, and introducing AI requires a blend of high-touch relationship building and technical confidence. Your success ensures that GC AI becomes an indispensable part of their daily workflow. By mastering the art of the "handshake" during onboarding and the "partnership" during renewals, you directly fuel our 10x revenue growth and maintain our industry-leading retention rates.

What You'll Do

• Strategic Onboarding: Lead end-to-end implementation for new teams, tailoring your approach to the specific needs of small legal pods and expansive enterprise departments alike.
• Renewal Management: Own the commercial renewal process for enterprise accounts, using financial modeling to demonstrate ROI and secure long-term partnerships.
• Relationship Architecture: Build deep, lasting relationships with General Counsels and Legal Ops leaders, becoming their trusted advocate within GC AI.
• Product Advocacy: Act as a bridge between your customers and our product team, translating user feedback into actionable insights for our roadmap.
• Platform Training: Deliver world-class presentations and live demos that make complex AI technology accessible and exciting for legal professionals.

Impact You'll Have

• Accelerate Time-to-Value: Ensure new users are proficient and seeing results within days, not months.
• Drive Net Retention: Maintain high renewal rates by proactively identifying risks and expansion opportunities within your book of business.
• Scale the Culture: Embody our "customer obsession" principle, ensuring every legal team feels supported and heard.

Required Skills & Experience

• Customer-Facing Excellence: 3+ years in a CSM, Account Management, or Implementation role, preferably in B2B SaaS.
• Presentation Powerhouse: Ability to command a room (or a Zoom) and explain complex technical concepts with clarity and wit.
• Financial Acumen: Comfortable with financial modeling and data analysis to build compelling business cases for renewals and expansions.
• Facility with Technology: A natural curiosity for AI and the ability to troubleshoot and navigate technical platforms with ease.
• Active Listening: The ability to hear what a customer isn't saying and address their core pain points effectively.

The Mindset

• The Relationship Builder: You don't just "manage accounts"; you build a community of champions.
• Ownership-Driven: You take full responsibility for the health of your accounts and don't wait for direction to solve a problem.
• Problem Solver: You thrive when the path isn't paved, finding creative ways to overcome adoption hurdles.
• Startup DNA: You are energized by a fast-paced environment where your impact is immediate and visible.

What We Offer

• Growth & Impact: Work directly with the founding team at a pivotal moment in our Series B journey.
• Competitive Package: Competitive base salary, meaningful equity, and excellent benefits.
• Career Development: A clear path for growth in an expanding company that values 1% improvement every day.

Compensation

GC AI's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation range for this role is $128,000 - $150,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors.

These compensation bands are just the starting point. After someone joins and proves they're and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact.

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI

Fraud Notice to GC AI Applicants

To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.

GC AI will never:

• Refer you to external websites to apply
• Conduct interviews over email, chat platforms, or messaging apps
• Ask you to provide payment or purchase equipment
• Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples of fraudulent email addresses:

• ...@gmail.com
• ...@gmail.com
• Any email address ending in @gmail.com, @yahoo.com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.