Job Details

Covercraft Industries, LLC is the leading branded manufacturer of Automotive, Marine and Recreational Vehicle protection products, as well as a market leader in outdoor protection products for Home and Garden since 1965. We're rapidly expanding and want to add energetic, goal-oriented new team members who will join in our growth in these exciting industries.

Our Mission is to design and manufacture quality products that protect the things that move you. Our Goal and Vision is to be the most sought-after source for customers seeking to protect their investments, hobbies, adventures and memories. Covercraft expects to accomplish this by embracing our core values of Integrity, Excellence, Teamwork, Innovation and being Customer-Focused.

We are looking for part-time employees to work from home or have a hybrid schedule, working until 8:00 p.m. at night on weeknights and Saturdays. Schedule may vary based on your availability and our needs.

ESSENTIAL JOB FUNCTIONS:

• All customer contact with regards to order placement, price and delivery quotations, shipping schedules and general product information.
• Responsible for data entry.
• Must be able to respond to customer either verbally, or email to answer any order related questions or provide shipping status.
• Must be able to monitor expedite orders and follow up on shipments.
• Following up with customers.
• Looking in application guides in computer for part numbers.
• Monitor expedite orders and follow up on shipments.
• Main customer interface.
• Anything else deemed necessary.

• Customer Service Level 1: Responsible for resolving all customer needs via phone, chat and/or email including order placement, pricing, returns, order expediting, order tracking, delivery quotes, shipping schedules and general product information. Responsible for managing website correspondence messages. Must be able to investigate and resolve problems regarding mis-shipments or shortages and initiate the returns process. Must be trained in data entry. Must be able to fill in for other Customer Service Representatives. Must be able to assist throughout the Call Center.

SKILLS REQUIRED:

• Proficient in Microsoft Word & Excel.
• Must have excellent communication skills, both written and oral.
• Must have excellent attention to detail.
• Must have good organizational skills.
• Problem-solving skills.

PREVIOUS WORK EXPERIENCE:

1 to 3 months related work experience and/or on the job training.

PHYSICAL REQUIREMENTS:

• Must have 20/20 vision or correction to 20/20.
• Ability to sit for entire shift.

EDUCATIONAL REQUIREMENTS:

High school diploma or GED.

Covercraft Industries LLC is an Equal Opportunity Employer.

This employer participates in E-Verify.

We are a drug-free workplace.