Job Details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Analyst in the United States.

This role offers an opportunity to deliver exceptional, proactive customer service in a fast-paced, technology-driven environment. As a Customer Success Analyst, you will be the primary liaison for client support inquiries, managing tickets, resolving technical and product issues, and contributing to a growing knowledge base. You will collaborate closely with internal teams to ensure timely responses, accurate documentation, and high-quality solutions. The position allows for remote work across the U.S. and Canada, with occasional travel, and provides the chance to enhance client satisfaction while supporting operational efficiency. Success in this role requires strong analytical, communication, and problem-solving skills, as well as the ability to prioritize and manage multiple tasks effectively.

Accountabilities:

• Serve as the first point of contact for customer inquiries via phone, electronic tickets, and chat, providing prompt and effective resolutions.
• Investigate, manage, track, and close client support issues while documenting all interactions and solutions in the client tracking system.
• Assess software configurations, setups, and code to determine appropriate resolutions or escalate issues per established support guidelines.
• Contribute to the knowledge base by documenting processes, best practices, and common troubleshooting steps.
• Proactively follow up with clients to ensure inquiries are resolved satisfactorily and maintain consistent communication.
• Collaborate with team members through peer-to-peer interactions and training sessions to share knowledge and improve support processes.
• Stay current on applications, technologies, and product updates to provide accurate guidance and recommendations.

Requirements:

• Proven work experience in a software support or customer success role.
• Strong interpersonal and communication skills, with the ability to interact effectively with clients and internal teams.
• Excellent analytical, research, and problem-solving abilities, with the capacity to prioritize work and manage multiple tasks.
• Exceptional attention to detail and aptitude for quickly understanding complex concepts and systems.
• Preference for candidates with experience in utility or public sector software.
• Comfortable with remote work and occasional travel (up to 10%), with a valid passport for cross-border travel.

Benefits:

• Competitive salary: 65K-85K CAD based on experience.
• Comprehensive medical, dental, and vision coverage starting from day one.
• Three weeks of vacation plus five personal days.
• Employee stock ownership and RRSP/401k matching programs.
• Remote work flexibility.
• Lifestyle rewards and professional development opportunities.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.