Job Details

Important Notice: Please be aware of recruiting scams - Vheda Health will never ask for sensitive, personal information or payment information during the hiring process. Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain - vheda.com. All active career postings can be found at www.vheda.com/careers.

About Vheda Health

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.

We're Hiring a Bilingual Member Support & Enrollment Specialist to Join Our Team!
Are you enthusiastic, empathetic, and tech-savvy? Do you excel in creating positive experiences for others? If so, Vheda Health wants you on our Member Experience team! We are looking for a full-time Member Support & Enrollment Specialist to be at the forefront of our member engagement efforts, ensuring each member receives exceptional support and a seamless enrollment process. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings, or as needed for training purposes.

Key Responsibilities

• Member Support: Provide outstanding phone support to members, addressing their needs and concerns with patience and professionalism.
• Enrollment Assistance: Guide members through the enrollment process, ensuring they understand each step and feel comfortable with the technology involved.
• Technical Troubleshooting: Resolve technical issues related to mobile and desktop technologies, ensuring members can access and use our services without difficulty.
• Effective Communication: Maintain clear, concise, and effective communication with members in English and Spanish, helping them navigate our programs and services.
• Positive Member Experience: Ensure a positive and seamless experience for all members, going above and beyond to meet their needs.

Required Qualifications

• Written and verbal fluency in English and Spanish.
• High school diploma or equivalent.
• Proven experience in a call center or customer service environment.
• Excellent phone communication skills, with the ability to convey information clearly and empathetically.
• Ability to troubleshoot various mobile and desktop technologies.
• Availability to work additional hours on weekdays and Saturdays, as needed, to meet business demands (Standard Shift: Monday through Friday, 1pm-9pm Eastern / 12pm-8pm Central / 11am-7pm Mountain / 10am-6pm Pacific).

Additional Preferred Skills

• Strong ability to work collaboratively within a team environment, supporting colleagues and contributing to team success.
• Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
• Ability to adapt to changing situations and environments, demonstrating flexibility and resilience.
• A genuine passion for providing exceptional customer service and improving member experiences.

Vheda Health Benefits

At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes:

• Competitive wages: Up to $25 per hour

• Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance

• 401(k)

• Paid time off

• 12 company holidays

• Engaging team events

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

The pay range for this role is:

20 - 25 USD per hour (Hybrid (Columbia, Maryland, US))