Job Details

Hoxhunt in a nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 200+ amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is one of the fastest-growing software company in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students' Top 10 Dream Employer in 2021 in Finland.

Our daily work is guided by 3 core principles:

1. Hungry for feedback

2. Courage to take initiative

3. We succeed together

We hope that you share these values with us and are willing to contribute accordingly.

The What

As a Customer Success Manager in our Mid-Market segment, you will be at the center of this mission. You will partner closely with security leaders, guiding them to build effective programs that protect thousands of employees and deliver measurable business outcomes.

You will be the strategic partner your customers rely on to get the most out of Hoxhunt. In mid-market, this means guiding companies typically between 1,000 and 3,500 employees. Some will look to you for best practices, others will need your help demonstrating value to their leadership teams. In every case you will guide them to unlock results that matter, while building strong and lasting relationships.

What You'll Do

• Take full ownership of customer relationships and guide them toward meaningful outcomes with Hoxhunt
• Act as a trusted advisor to security leaders and program owners, helping them design, run, and grow their security awareness programs
• Partner with stakeholders across security, compliance, and HR to embed Hoxhunt into their broader initiatives
• Lead renewal discussions, identify expansion opportunities, and ensure long-term satisfaction
• Share insights on the evolving threat landscape and show how Hoxhunt strengthens organizational resilience
• Work through ambiguity and help define what good looks like, whether in success metrics, pricing discussions, or new processes
• Collaborate with your peers in Customer Success to share learnings, shape best practices, and contribute to our team culture

What We're Looking For

• 4+ years of direct Customer Success experience in SaaS
• A proven track record of meeting or exceeding renewal, upsell, and cross-sell targets
• Strong prioritization and project management skills with a customer-first mindset, delivering on deadlines while exceeding goals
• Confidence in building trust and developing long-term customer relationships at multiple levels of an organization
• Interest in technology and confidence in adopting and using new tools in your daily work
• A data-driven approach to decision-making, using insights to define clear actions and improvements
• Passion for learning and a solution-oriented mindset
• Courage to improve and develop processes when needed
• Curiosity, drive, and the ability to work both independently and as part of a team

This is a full-time hybrid role based in our Minneapolis office. The annual compensation includes a base salary of $90,000 to $100,000 USD, with variable pay bringing the total on-target earnings to $110,000 to $130,000 USD.

Our benefits package includes medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more.

The How

1. Talent Acquisition Interview (30 min, remote)
2. Interview with VP of Customer Success (60 min, remote)
3. Panel Interview (60 min, in-office or remote)
4. Offer
5. References and background check

Department Customer Success Role Customer Success Manager (Accounts) Locations Minneapolis Remote status Hybrid Yearly salary $90,000 - $100,000