Job Details

About the Role

Fabric is looking for a Client Partner to serve as the primary strategic advisor and relationship owner for our existing clients. In this role, you will partner with executive decision-makers and program stakeholders to guide them through their digital transformation journey - helping health plans, providers, and health systems realize the full value of their partnership with Fabric.

This is a post-sale, high-touch consultative role. You will own a book of business, building deep, longitudinal relationships with clients while driving retention, renewal, and organic growth. You sit at the intersection of client strategy and internal execution - translating client objectives into action across Legal, Implementation, Clinical, Product, and Engineering. This role reports directly to the Head of Client Partnerships.

What You'll Do

As a Client Partner, you will be the primary owner of your accounts and a trusted advisor to the clients you serve. Your primary responsibilities will include:

• Establishing C-suite and program stakeholder relationships following the sales cycle to deeply understand each client's business objectives, success metrics, and strategic priorities.
• Leading the full cycle of account retention and renewal - including opportunity management, planning, contracting, negotiation, and closing.
• Owning the entirety of each account, maintaining a comprehensive understanding of client goals both directly related and adjacent to the current contractual partnership.
• Identifying expansion opportunities on- and off-cycle, collaborating with Sales to pursue and qualify cross-sell opportunities.
• Acting as the primary point of contact between the client and internal Fabric teams, ensuring seamless coordination and clear communication across all functions.
• Deploying consultative, data-driven problem-solving to diagnose challenges, identify root causes, and deliver actionable recommendations that improve client health.
• Developing and delivering compelling executive-level presentations that articulate partnership value and progress toward client outcomes.
• Advocating internally for client needs across product, clinical, and partnership decisions, while serving as the external messenger back to clients.
• Building client advocacy through marketing opportunities such as case studies and events.

Why You Might Be a Good Fit

• You are a natural relationship builder who earns executive trust quickly and maintains it through consistent follow-through and deep domain knowledge.
• You have a driver mentality - you lead from the front, take ownership of outcomes, and don't wait to be told where the problems are.
• You are energized by complex client scenarios and skilled at connecting the dots between client challenges and industry best practices.
• You are comfortable holding multiple priorities at once and thrive in fast-moving environments where no two client situations are the same.
• You find genuine satisfaction in helping clients realize the value of a technology investment - translating platform capabilities into measurable business outcomes.

This Might Not Be The Right Fit If...

• You prefer a tactical, reactive support model over proactive account strategy and ownership - this role is closer to a consulting or advisory engagement than day-to-day operational support.
• You are not comfortable with contract and renewal accountability, as retention and revenue are core to how success is measured in this role.
• You prefer minimal client interaction or travel, as this role requires up to 25% travel for in-person client engagement.
• You are earlier in your career and looking to build foundational customer success skills - this role is designed for someone ready to lead complex, high-stakes client relationships independently.

Your Qualifications

• 4+ years of experience in a B2B client-facing role in Consulting, Account Management, or Customer Success.
• Proven experience driving change and transformation for external clients using data, analysis, and strategic recommendations.
• Demonstrated competency in renewal, relationship, and contract management.
• Strong executive presence and presentation skills, with experience tailoring messages for C-suite and operational stakeholders.
• Technical acumen in digital health, preferably with virtual care and patient engagement SaaS platforms.
• Ability to collaborate effectively across internal teams by leading through influence.
• Familiarity with CRM, product support, and reporting tools; proficiency in Microsoft Office and Google Suite.
• Self-motivated and deadline-driven, with strong organizational skills and the ability to manage multiple priorities simultaneously.
• Ability to travel up to 25% of the time for client meetings.

The national pay range for this role is $100,000.00 - $140,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. Certain roles may also be eligible for additional compensation, including a comprehensive benefits package such as medical, dental, vision, unlimited PTO, and a 401(k) plan, stock options and bonuses. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.

At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.

Recruitment Fraud Alert: Protect Yourself

Fabric Health is aware of scammers attempting to impersonate employers. To ensure that any recruiting contact you receive is legitimate, please adhere to the following:

• Verify the Domain: Official recruitment emails will only come from addresses ending in @fabrichealth.com or @gem.com. No other domain names are legitimate.
• Official Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.
• Zoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.
• Authorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.
• Sensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.
• Verify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.

If you question the validity of a contact or receive a suspicious message, do not click any links. Report the issue immediately to ...@fabrichealth.com.

Please note: The security inbox is for reporting fraudulent activity only. Do not email this address for application status updates or to share application materials, as these will not be reviewed. Applications are only accepted and reviewed if submitted through our official application portal, and no application status information will be provided via the security email.