Job Details

Overview

The Negotiations Team Lead will support the Negotiations leadership team in ensuring negotiators meet and exceed business expectations while supporting the company's mission and service standards. This role serves as a primary resource for negotiators on creditor-related matters, providing guidance, mentorship, and support to resolve complex situations and drive successful account settlements.

This role also acts as a liaison between leadership and team members by communicating updates, sharing performance insights, and escalating concerns when necessary. By leading by example and fostering a collaborative, performance-driven environment, the Team Lead helps align individual performance with departmental and organizational goals.

Responsibilities

Essential Duties/Responsibilities

• Act as the primary source for questions asked by Negotiators regarding creditor related issues and assisting when needed. Act as a mentor to respective team members.
• Liaise between management and team members regarding; concerns, issues, any elevated situations, findings, and goal setting.
• Communicate findings, data, and policies provided by management to negotiators.
• Conduct goal setting meetings with each team member and provide performance.
• Motivate the team by conducting weekly meetings and following through with negotiators and team goals.
• Work to align individual goals company goals.
• Provide feedback and relay department concerns to upper management.
• Liaise between management and team members to assess performance and issue team member evaluations.
• Settle client accounts

Qualifications

Education/Experience

• Bachelor's degree preferred
• 4 years' customer service or relationship-based support role experience required, or 2 years' internal Negotiations experience with hands-on leadership exposure.
• Financial or banking organization experience preferred.
• No PIPs or COEs in the last 6 months for internal candidates.
• Proven track record of assisting others and meeting goals.
• The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly.

Required Skills/Abilities

• Ability to work independently with minimal supervision.
• Strong leadership skills with the ability to mentor and motivate team members.
• Strong critical thinking and problem-solving abilities.
• Strong organizational and multitasking skills with attention to detail.
• Strong communication skills with the ability to relay information between leadership and team members.
• Proficient in Microsoft Excel and Microsoft Office.
• Ability to manage escalated or difficult situations in a professional manner.

National Debt Relief Role Qualifications:

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Compensation Information

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $24.25 to $28.00 per hour.

About National Debt Relief

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.

Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Want to learn more about who we are? Connect with us on social!

Benefits

National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

Our extensive benefits package includes:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

National Debt Relief is a certified Great Place to Work®!

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

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