Job Details

Pay Rate: $19.07 per hour
Timings: 9am - 5pm

Summary:

• Provide support to both the Customer Service and Logistics team personnel.
• Support internal and external manufacturing with inventory and customer service activities.
• Involve in order processing, order reconciliation, shipping logistics, customer support, inventory management, data analysis, warehousing, and distribution.
• Work closely with logistics personnel, logistics systems, inventory management systems, and 3PL warehouse and shipments.
• Play a key role in achieving annual company goals related to on-time and in-full receipts or raw material POs and order fulfillment.

• Capture orders via email, NetSuite, or EDI to begin order shipment preparation.
• Confirm with Finance that new customers are set up and approved for order fulfillment.
• Collate BOLs, pack slips, etc., to confirm receipt in NetSuite and push to Finance for payment.
• Work closely with Logistics personnel to present orders for shipping availability for OT requirements.
• Coordinate daily activity to track the location and movement of inventory finished goods and provide reports to internal and external customers as required.
• Create policies or procedures for customer ordering, such as MOQ shipping requirements.
• Assist in implementing and verifying specific customer requirements, such as internal reporting or customized transportation metrics.
• Resolve problems concerning orders, deliveries, and customer issues, and communicate resolutions proactively to the sales team and customers.
• Help with the BOL entry process into NetSuite for order accuracy, inventory depletion, and EDI integration.
• Collaborate with other departments to integrate logistics with business systems or processes.
• Participate in the specific order entry (ASN) process with portals for companies like Starbucks, Aldi's, Target.
• Track shipments from pickup through delivery to provide accurate, up-to-date information.
• Proactively handle customer shipment routing requests for MABD requirements.
• Take ownership of new and different duties and identify new opportunities within the Operations department.

• 3 years of experience in Supply Chain/Customer Service.
• 3 years of experience in Analytics.

• Strong analytical skills with proficiency in Excel (including Advanced Formulas, Pivot Tables, Charts).
• Strong attention to detail and data accuracy.
• High sense of urgency and ability to be entrepreneurial and methodical.
• Experience with Order Fulfillment process (pick/pack, inventory management), Warehousing/Transportation.
• Results-oriented and process-driven, with high expectations of self and team.
• Collaborative mindset with strength in effectively receiving and communicating feedback.
• Ability to flex work hours depending on business needs.

• Familiarity with Power BI or other data visualization tools.