Job Details

About the Call Center Representative Position

We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner

• Follow company's call center scripts

• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues

• Work with the client to verify or clarify information

• Diffuse angry or upset clients as needed

• Build relationships with customers based on trust and reliability

• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance

• Make sales or recommend additional services and products to customers

• Attend all necessary training as needed

Call Center Representative Requirements

• Must be able to speak French and English

• Previous experience in a customer service role, preferably as a Call Center Representative

• High school diploma/GED preferred

• Exceptional customer service skills

• Excellent organizational and multitasking skills

• Superb verbal communication skills

• Proficiency with computers, particularly CRM software and Microsoft Office Suite

• Quick and accurate typing skills

• Strong critical thinking and decision making skills

• Bilingual speakers preferred