Job Details

Our Client, a Mortgage and Real Estate Services company, is looking for a Client Services Representative for their Remote location.

Responsibilities:

• Monitor and manage incoming communications via shared inboxes from borrowers, lenders, and title vendors
• Work with a wide client base that may have different expectations, communication styles, and preferred methods of contact
• Review emails and uploaded loan documents for completeness and availability
• Respond directly to inquiries when information is available and appropriate
• Forward emails or requests to the correct internal team when action is required, either via email or by creating system actions to route items into the applicable team queue
• Upload loan documents accurately into internal systems
• Answer incoming phone calls through assigned phone queues and provide professional, timely assistance
• Maintain clear, accurate, and consistent communication while adhering to company service standards
• Document all actions and communications according to internal procedures

Requirements:

• High school diploma or equivalent required; additional education a plus
• Previous experience in title, escrow, or real estate services preferred
• Strong written and verbal communication skills
• Ability to adapt communication style to meet the needs of different clients
• Ability to manage multiple inboxes, systems, and phone queues simultaneously
• High attention to detail and strong organizational skills
• Comfortable working in a fast-paced, deadline-driven environment
• Customer service mindset with a professional phone presence
• Strong judgment in prioritizing and routing tasks accurately
• Flexibility and adaptability when working with various client types
• Team-oriented with the ability to work independently

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.