Job Details

Our Client, a Health Insurance company, is looking for a Health & Wellness Engagement Asst for their Remote location.

Responsibilities:

• Under general supervision is responsible for helping members with any issues related to their Health and Wellness Benefits and enrolls prospective participants in appropriate programs.
• The ideal candidate will be a trusted go-to health resource for Health and Wellness programs and answer inbound and place outbound calls regarding Health and Wellness programs.
• Other duties may be assigned.
• Handles member questions regarding group health and wellness solutions and requirements.
• Engage perspective participants in a discussion around program benefits and enrollments for health and wellness services
• Assists with coordination of services with providers
• Handles referrals from providers/members
• Provides navigation/support for member portal interaction
• Schedules initial appointments for members
• Administer member satisfaction surveys
• Assist in the documentation of departmental procedures.

Requirements:

• Service/sales is required.
• Computer skills intermediate/advance is required.
• 2-3 years work experience inbound/outbound call center is preferred.
• Motivational interviewing experience is preferred.
• Experience with working in the Care Advance platform is preferred.
• Two years experience in healthcare delivery system, provider office, or the insurance industry required.
• Three to five years work experience in customer service/sales is required.
• Working knowledge of personal computers.
• Strong analytical and problem solving skills.
• Telephonic customer facing skills.
• High School Graduate or GED equivalent required.
• Bachelor's degree in a health care related field is preferred

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.