Job Details

Qualfon is seeking a highly organized and proactive Dispatcher's to coordinate field operations, manage technician schedules, and ensure timely resolution of service requests and outages. This role is critical to maintaining operational efficiency and delivering exceptional customer service. This is a 100% work from home position. Hourly pay rate - $14.50/hr. Monitor technician availability and job queues throughout the day. Assign and track field jobs using dispatch platforms and outage tools. Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments. Communicating ETA's and Job updates to internal teams and customers. Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs)Collaborate across shifts to ensure smooth handoffs and continuity. - Must live in the State of North Carolina - Qualifications At least 1 year of Call Center experience required. At least 1 year of work at home experience required. Self-motivat...Dispatch, Representative, Service, Remote, Monitor Technician, Operations, Retail