Job Details

Duration: 6+ Months
Shift Schedule: Mon to Fri 8 am to 5 pm

Responsibilities:

• Primary focus is administrative and "help desk" support of SAP SuccessFactors modules for Recruitment, Onboarding, Talent/Performance Management,and Learning Administration, as well as other systems/services that supplement these processes.
• Working primarily through a ticket queuing system (ServiceNow), research and resolve requests for help or system maintenance.
• Via ticket system, email, phone, or video calls, troubleshoot and resolve reported issues;

Examples of issues include (but are not limited to):

• RECRUITING: Job Requisition and/or career site errors
• ONBOARDING: User password resets
• ONBOARDING: Onboarding unsuccessful, process questions
• ONBOARDING: I-9/eVerify issues
• ONBOARDING: Accurate cancellation of onboarding processes, as needed
• TALENT: User/manager unable to see a performance review form
• TALENT: User/manager unable to write/edit a performance review form
• TALENT: Performance form needs to be re-routed
• LEARNING: eLearning course will not launch
• LEARNING: eLearning course will not give credit/mark complete
• LEARNING: courses missing or mistakenly added to learning plans

• Take ownership of assigned tasks, inquiries and make sure that they are completed efficiently
• Follow established process for filtering, viewing, and self-assigning tickets in ServiceNow queue, focusing on meeting expectations for timeliness (SLA), accuracy, productivity, and professional/friendly response
• Partner with other Business Services and/or IT teams as needed
• Other related tasks may be assigned

Requirements:

• 1-2 years (preferred) of professional experience in a corporate or a service-oriented environment
• HRIS experience, preferably with Recruiting & Onboarding ("R&O") or Learning Management ("LMS") experience; SAP SuccessFactors experience desirable but not required; SAP SuccesFactors Onboarding 2.0 experience highly desired
• Able to easily adapt to changing priorities and work under the pressure of deadlines
• Excellent communication and interpersonal skills
• Strong analytical and critical thinking skills
• Solid skills with Microsoft suite: Excel (pivot table and V-lookup experience is a plus), Word, PowerPoint
• Quick to adapt to new technologies and skills
• Self motivated but comfortable collaborating with a team.
• Dedicated to a positive customer experience

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.