Job Details

Customer Service/Sales Representatives are key members of our team and represent Mr. Handyman on customer calls and email correspondence. The Mr. Handyman CSR is responsible for handling project requests from residential and commercial customers. The CSR manages Service Technician schedules and communications with them in the field. The CSR is the heart of the business and is integral to helping technicians be able to service our customers and streamline the business. There are a variety of activities this role can take on as they become knowledgeable so the experience is endless and the pay reflects the additional knowledge.

The most successful CSRs are self-motivated, energetic, problem solvers and enjoy helping people. No two days are alike. As a CSR, you promote the highest level of friendly customer service and satisfaction and effectively manage a variety of situations on a day-to-day basis.
We are a paperless company and most all of our operations data is communicated live between our office computers and tablets in the field.

Specific Responsibilities:

• Receive incoming calls to understand customer project requests..
• Return customer calls and emails, respond to customer lead and sales requests.
• Setup automatic email appointment confirmations, reminders and follow up on customer experiences.
• Provide basic estimates for handyman services with specialized service guide, schedule services and organize technician schedules.
• Perform sales marketing functions to sell additional work and earn new and repeat business.
• Perform sales tracking functions including minor data entry, payment processing, imaging and scanning.
• Communicate with service technicians to ensure they are supported with needed information and materials.
• Schedule appointments and oversee changes on schedules to provide best customer service.

Job Requirements:

• Previous customer service and/or phone sales experience highly preferred.
• Strong written and verbal communication skills, attention to detail.
• Computer literate, with working knowledge of Microsoft office suite. Training included for specialized programs.
• Detail-oriented with strong data entry skills as well as highly organized.
• Team player who can work independently and as the heart of the team to help move projects forward.

Benefits: We offer free training of specialized programs needed. Paid time off, paid vacation after 6 months of employment, paid holidays and weekly direct deposit. Possible bonus program if interested. Performance reviews after 90 days of employment and room for growth. Front office exposure and potential to move to hybrid or work from home. You can take this position where to you want to grow.

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Flexible work from home options available.

Compensation: $35,000.00 - $45,000.00 per year

For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.