Job Details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Strategic Customer Success Manager in United States.

This role is a high-impact opportunity to manage and grow a portfolio of complex, high-value accounts while servingas a trusted strategic advisor to executive-level stakeholders. You will lead initiatives that drive adoption, retention, and expansion, working across multiple business units and functional teams to maximize customer outcomes. By understanding customer goals and aligning them with the product's capabilities, you will proactively identify risks and opportunities while building long-term roadmaps that deliver measurable ROI. The position requires a combination of strategic thinking, operational excellence, and strong interpersonal skills in a fast-paced, collaborative environment. You will influence both customer success practices and cross-functional product direction, ensuring clients achieve meaningful business impact.

Accountabilities:

• Manage a diverse portfolio of high-value accounts ($40k+ ARR), driving adoption, retention, and long-term growth through strategic account plans
• Navigate complex customer environments to identify expansion opportunities across multiple teams and business units
• Deliver proactive, white-glove service by mitigating risks, fostering executive engagement, and creating roadmaps that demonstrate measurable ROI
• Act as a strategic partner by aligning product solutions with customer business objectives, leveraging advanced configurations, integrations, and use cases
• Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product development
• Contribute to customer success operations by supporting process improvements, playbook development, and broader CS initiatives
• Represent Customer Success externally and internally, building trust and alignment through strong communication and strategic thinking

Requirements:

• 5+ years of experience in Customer Success, Account Management, or Sales within a SaaS or PLG environment
• Proven track record of owning and growing complex enterprise accounts, especially with multi-team and multi-product adoption
• Skilled in analyzing customer data to drive strategic outcomes and uncover trends for proactive engagement
• Proficiency with Salesforce, Gainsight, or other customer success systems, ensuring accurate and up-to-date account information
• Ability to operate autonomously, influence cross-functional decisions, and contribute to team growth and maturity
• Exceptional communication skills, business acumen, and ability to balance customer satisfaction with company objectives
• Authorized to work lawfully in the United States

Benefits:

• Competitive base salary with geographic-based ranges (Tier 1: $160,650 - $189,000; Tier 2: $147,262 - $173,250; Tier 3: $133,875 - $157,500)
• Eligibility for top performer bonus programs or sales incentives
• Equity awards and long-term incentive opportunities
• Comprehensive benefits including healthcare, dental, and vision coverage
• Flexible remote work environment with opportunities for in-person collaboration
• Career growth in a high-impact, customer-focused environment
• Supportive, collaborative company culture that values professional development and cross-functional influence

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.