Job Details

Why Join Us?

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused health and wellness clinic that is committed to providing the highest quality of medical care and supportive services. When founded, we specialized in the treatment of cancer and blood conditions. Today, we provide medical oncology and hematology, radiation oncology, rheumatology, and urology services to our phenomenal patients. Learn more about us at our website.

Job Description:

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused cancer and rheumatology center that is committed to providing the highest quality of medical care and supportive services. We were founded in 2018 by Dr. David Bartels, focusing on cancer and blood conditions. Today, we provide care services to Medical Oncology and Hematology, Radiation Oncology, Rheumatology, and Urology patients. We are also dedicated to advancing the field by engaging in clinical research and offering our patients the opportunity to participate in various clinical trials. Learn more about us at our website.

Beacon has an excellent opportunity available within our clinic as a Billing Customer Service Representative. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!

Duties/Responsibilities:

• Respond to patient inquiries regarding billing issues, payment processing, and account statements via phone, email, or chat.
  
• Assist patients in understanding their bills, payment arrangements, and any discrepancies.
  
• Resolve billing disputes and work closely with the billing department to rectify errors and ensure accurate billing.
  
• Process payments, set up payment plans, call patients regarding past due balances, and handle refund requests according to company policies.
  
• Maintain billing records and ensure all documents are accessible and up to date in the billing system.
  
• Collaborate with other team members to address patient needs and enhance specialty services.
  
• Provide feedback on patient issues to help improve overall billing processes.
  
• Stay informed about company products, services, and policies to effectively assist patients.
  

Skills/Abilities:

• Strong communication and interpersonal skills with a customer-focused attitude.
  
• Proficient in using billing software and Microsoft Office Suite (Excel, Word, etc.).
  
• Detail-oriented with strong analytical and problem-solving skills.
  
• Ability to handle difficult situations with professionalism and empathy.
  

Education:

• High school diploma or equivalent; associate or bachelor's degree in finance, business, or a related field is a plus.
  
• Previous experience in customer service, preferably in the billing or financial department.
  

Benefits:

• Paid Time Off (PTO)
  
• Eight (8) paid, closed clinic, holidays each year
  
• Health insurance, including medical, dental, and vision
  
• 401(k) plan with match
  
• Professional development fund
  
• Employee assistance program
  

Pay: Starting at $20/hour

Mission: To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.

Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.

Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.