Job Details

Company Description

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Job Description

Tier 2 IT Support Technician (MSP) - Remote (West Coast Only)

We're looking for a sharp, experienced Tier 2 tech who actually enjoys digging into problems and figuring things out. This isn't a "reset passwords all day" role - you'll be the person tickets get escalated to when things aren't obvious and need real troubleshooting.

If you're the type who hates leaving loose ends, takes pride in solving weird issues, and doesn't need your hand held, you'll fit right in.

What you'll be doing:

• Own and resolve escalated support tickets across a range of client environments
• Troubleshoot everything from workstation issues to network hiccups to cloud weirdness
• Work through intermittent issues (the fun ones nobody else can pin down)
• Support Microsoft 365, Azure, Windows environments, and common business apps
• Jump on remote sessions with users when needed and actually fix the problem
• Document what you did in a way the next person can follow
• Keep tickets moving - we value momentum and clean queues

What we're looking for:

• Solid MSP experience (this is non-negotiable)
• Strong troubleshooting skills - not just following scripts
• Comfortable working across networking, systems, and cloud
• Experience with tools like RMM/PSA platforms (ConnectWise, Autotask, etc.)
• Good communication - you don't need to be salesy, just clear and helpful
• Ability to manage your time and workload without someone checking in every hour

The role:

• 100% remote, but you must be based on the West Coast
• You'll be supporting clients in that time zone, so hours align accordingly
• Fast-paced environment, but not chaotic - we care more about getting things right than rushing and redoing them

If you like being the person who actually fixes things - not just passes them along - this is a good spot for you.

Qualifications

MSP Experienced

West Coast based

Additional Information

All your information will be kept confidential according to EEO guidelines.