Job Details

Role: IN-IDOH Helpdesk Data Entry Analyst

Location: 2 N. Meridian St. Indianapolis IN, 46204 - Hybrid - 3 days onsite & 2 days remote

Only local consultants - Need current home address

Interview Process: Initial interview will be via Teams. Final interview will be in person.

Contract Role

Job description:

The Helpdesk Data Entry Analyst at IDOH plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.

This position serves as a key link between technology and end-users, assisting healthcare providers, public health staff, and other stakeholders in resolving system-related issues.

Ideal candidates will have a strong background in data entry, customer service, and attention to detail to maintain clean, reliable health data. The role requires excellent communication skills, problem-solving abilities, and a commitment to supporting public health systems and workflows.

Key Responsibilities:
• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
• Utilize data tools and matching algorithms to identify and correct data integrity issues.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Assist in testing system updates and enhancements.

Skill Matrix:

Experience in a helpdesk or healthcare support role

Required

4.5

Years

Experience with deduplication tools, data matching, or record linkage techniques

Required

4.5

Years

Excellent communication and customer service abilities

Required

Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite

Required

Strong analytical and problem-solving skills

Required

Familiarity with immunization information systems

Highly desired

Experience working with state or local public health departments

Nice to have

Understanding of HIPAA and data privacy regulations

Nice to have