Job Details

Senior Call Center Representative

TechOp Solutions is seeking senior call center representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter note: remote position, but candidate must reside within the Norfolk, VA or nearby cities.

Duties:

1. Answer and track incoming calls
2. Prepare and submit accurate, detailed reports in government systems
3. Train and onboard new csrs
4. Conduct database and open-source research
5. Route and escalate calls appropriately
6. Other duties, as assigned