Job Details

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.

Pay Range

USD $72,813.00 - USD $89,341.00 /Yr.

STAR Bonus % (At Risk Maximum)

5.00 - Salaried Non-Management except pharmacists

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8AM-5PM CT

Remote Work Notification

ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota,Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.

Overview

Lumicera Health Services is seeking a Client Services Executive, Specialty to join our team!

The ideal candidate for this position will work in PST.

The Client Services Executive, Specialty supports the strategic and operational needs of specialty pharmacy payor clients and strategic accounts. This position reports to the Specialty Account Executive and interacts regularly with internal stakeholders including operations, clinical, finance, and analytics teams. The role serves as the primary liaison for client communications, implementation coordination, and issue resolution.

The Client Services Executive, Specialty plays a key role in advancing the mission of Lumicera by ensuring client satisfaction, driving value-based initiatives, and identifying opportunities to enhance client outcomes. Through proactive engagement and strategic insight, the Client Services Executive contributes to the delivery of high-quality specialty pharmacy services aligned with client goals.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Manages implementation activities to ensure seamless onboarding of new specialty pharmacy clients.
• Addresses incoming requests from the client.
• Helps support needs from the Specialty Account Executive and the rest of the account management team.
• Coordinates resolution of patient-specific needs by triaging issues across internal teams and external partners.
• Supports financial assistance processes to help patients access therapy and reduce out-of-pocket costs.
• Conducts claims reviews to identify trends, discrepancies, and opportunities for intervention.
• Leads preparation and delivery of client business reviews to communicate performance and strategic alignment.
• Delivers reporting and analytics to support client transparency, performance tracking, and decision-making.
• Supports execution of value-based initiatives that align with client goals and improve patient outcomes.
• Identifies strategic opportunities to expand client engagement and enhance service delivery.
• Maintains accurate documentation of client interactions, issues, and resolutions in CRM systems.
• Coordinates cross-functional efforts to ensure timely and accurate fulfillment of client requests.
• Other duties as assigned

• Bachelor's degree or equivalent work experience required
• 3 years of experience in client services, account management, pharmacy, or healthcare operations required
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

• Top of the industry benefits for Health, Dental, and Vision insurance

• 20 days paid time off

• 4 weeks paid parental leave

• 9 paid holidays

• 401K company match of up to 5% - No vesting requirement

• Adoption Assistance Program

• Flexible Spending Account

• Educational Assistance Plan and Professional Membership assistance

• Referral Bonus Program - up to $750!