Job Details

Job Type

Full-time

Description

FlexTrades is seeking a highly skilled Remote Operations Engagement Manager to join our team. This individual will remotely as a project support partner, ensuring proactive communication, quality execution of operational tasks, milestone tracking, and solution adaptation throughout the project. The Remote Operations Engagement Manager is responsible for building strong, repeatable relationships with Technicians, Clients and Internal Partners to foster business growth. See below for additional responsibilities.

Duties & Responsibilities:

• Support up to 75 technicians and up to 30 active clients
• Proactively communicate with Technicians and Clients to ensure a balanced and successful assignment, including weekly or bi-weekly check-ins, in person meetings, on-camera Teams meetings, phone calls, texts and emails.
• Meet minimum communication requirements:
• o Check-in bi-weekly with every Technician, with a minimum of one of these check-ins being a phone call or in person conversation
• o Check in with every Client 2-4 times a month, with a minimum of one of these monthly Check-Ins being a client meeting
• Contribute to the project success and growth by improving success rates on assignments, increasing Technician satisfaction, securing extensions, and increasing Client satisfaction.
• Manage new technician arrivals.
• Enthusiastic and engaged attitude in department meetings and collaborative conversations.
• Facilitate Kickoff Calls with new and returning Clients.
• Weekly timekeeping and attendance management.
• Complete operational functions following FlexTrades procedures and policies.
• Ensure employees arrive at work on time and meet the client's performance expectations
• Handle Technician disciplinary measures related to performance and policy violations.
• Educate and enforce FlexTrades policies and professional expectations with Technicians.
• Uncover new opportunities at the client through building strong relationships with Client contacts.
• Excellent documentation skills of all activity in the ATS and utilize FlexTrades required tools.
• Work with the safety team to ensure appropriate safety practices are followed.
• Assist in handling onsite injuries by coordinating with the FlexTrades safety team and facilitating Technician and Client communication as needed
• Interdepartmental collaboration to solve problems and resolve issues.
• Quick adaptation to high priority tasks and projects, as directed by your Leader.
• Professional demeanor for all Technician, Client, and Internal facing conversations/meetings
• Monthly professional development training.
• All other duties as assigned.

Requirements

• Previous staffing experience.
• 2+ years of experience in a corporate environment.
• 1+ years of customer service experience
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• Highly organized and excellent time management.
• Growth mindset.
• Strong computer skills, including the Microsoft Office suite of products.
• Willingness, excitement, and availability to work away from home for extended periods of time.
• Comfortable working remotely, including on-camera in a Team meeting environment.

Preferred Skills & Experience:

• Previous experience with manufacturing and/or industrial companies.
• Apple Products experience such as an iPad is a plus.
• Bullhorn ATS experience is a plus.

Benefits:

• Competitive salary and bonus plan
• Best in class Medical, Dental, Vision, STD/LTD, Life Insurance, PTO and more!

Equal Opportunity Employer:

FlexTrades is an equal opportunity/affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including individuals with disabilities and veterans.