Job Details

MultiCare Health System - - Responsibilities: Promptly answer, screen, schedule, and process medical service requests and telephone inquiries; Collect patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care; Clearly compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts; Successfully meet individual and team performance metrics to achieve efficient time management and a positive patient experience; Register and educate callers on MultiCare MyChart functionalities and resolve all patient access concerns