Job Details

Description

Join our family at Hampton Inn & Suites, where we care about each other and our guests, making every day a great day! We're on the lookout for a night auditor/front desk agent who thrives on providing excellent customer service and has a keen eye for financial details. If you love interacting with people and are committed to ensuring guest satisfaction, this role could be your perfect fit. We offer a fun, supportive work environment where you can grow your skills, with medical benefits, bonuses, and a 401(k) with a 5% match to sweeten the deal.

Working with us means being part of a team that values innovation and employee growth. You'll not only gain valuable experience in the hospitality industry but also have the opportunity to advance your career. Our company has over 25 hotels that we operate, so moving and growing with our company is definitely an option for the right fit. While previous night audit experience isn't necessary, a background in guest service will be beneficial. Let's build your career together in a place where your talents are recognized and appreciated. Ready to embark on this exciting journey with us? Apply now, and let's make each day extraordinary!

Responsibilities

• Greet and assist guests with a warm, friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out process efficiently, maintaining accuracy and attention to detail.
• Handle guest inquiries and resolve issues promptly, enhancing guest satisfaction and loyalty.
• Conduct nightly audits of financial transactions, ensuring all records are accurate and up-to-date.
• Prepare and distribute daily reports for management, providing insights into hotel operations.
• Collaborate with team members to maintain a clean, welcoming lobby environment.
• Monitor security systems and respond to emergencies, ensuring guest and staff safety at all times.

Qualifications

• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Great communications. and excellent customer service skills are required
• Overnight shift; requires flexible hours
• Proficiency with computers is required; experience with reservation and accounting software is desired