Job Details

MultiCare Health System - - Responsibilities: Promptly answer, screen, schedule, and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements, policies and procedures for multiple providers and clinic locations to include Pediatric, Family Medicine, and Internal Medicine in a centralized team setting; Collecting and entering patient demographic and insurance information into the electronic medical record system to ensure accurate registration prior to care; Clearly compose and direct patient messages via telephone encounters and in-basket messages to appropriate clinical care team members, documenting accurate information in patient charts; Handle all patient issues in accordance with best practices, escalating as needed; Successfully meet individual and team performance metrics to achieve efficient time management and a positive patient experience